Boarding Certificate

Boarding certificates for flights can be issued after you board them.

Issued for

Tickets purchased at the following locations:

  • JAL website
  • JAL call center
  • JAL Group domestic ticketing counter (city/airport)
  • Travel agent

Applicable period

Varies depending on location of issue.

Website (PC): 1 year from ticket purchase date

Boarding certificate mailing service, JAL call center (Domestic Reservation and Information): 2 years from ticket purchase date

How to issue a Boarding Certificate

Follow the below steps to have a boarding certificate issued via the JAL website (PC).

  • This service is not available on smartphones.

Step 1

Search for Ticket Data Using e-Ticket Search

Use the e-Ticket Search function to locate ticket data used to issue a boarding certificate.

You can search using either your JMB login (membership number) or the  Order Number.

  • If searching by Order Number, each passenger's number must be entered separately.

Step 2

Select e-Ticket

If you searched using your JMB login, a list of e-tickets will be shown. Select the e-ticket for which you want to issue a certificate.

If you searched by Order Number, proceed to Step 3.

Step 3

Select Flight to Display Boarding Certificate

Select the flight to display from the 'Boarding Certificate" field at the bottom of the e-Ticket Details screen, then click the "Issue Boarding Certificate" button.

Notes

Boarding certificates cannot be issued via the JAL website in the following situations. Please contact the JAL call center (Domestic Reservation and Information) and provide your booking details (boarding date, flight number, booking number, passenger names, Order Number, etc.).

  • Ticket issued via "JAL ONLINE(for corporate)".
  • Irregularity occurred in flight (flight cancelled or aborted, destination changed, etc.)
  • Ticket status is other than "Used"
  • More than 1 year elapsed since ticket purchase date
  • If you change the reservation for the rest of the sectors after boarding some of the sectors (only the certificates for the sectors already boarded cannot be issued)
  • Boarding certificate could not be issued on JAL website for any other reason