Boarding certificates cannot be issued via the JAL website in the following situations. Please contact the JAL call center (Domestic Reservation and Information) and provide your booking details (boarding date, flight number, booking number, passenger names, Order Number or Ticket Number, etc.).
- Ticket issued via "JAL ONLINE(for corporate)".
- Irregularity occurred in flight (flight cancelled or aborted, destination changed, etc.)
- Ticket status is other than "Used"
- Boarding certificate could not be issued on JAL website for any other reason