Information Notification Services on your Reservations

JAL provides customers with information timely such as your reservation details, boarding information, flight status, etc., through your registered contact information, JAL app.

Please download JAL app, register your mobile number and e-mail address in advance to receive notification services.

Contents

Explanatory notes

開く

 : Available

 : Not available

From reservation to day of departure

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e-mail

SMS

LINE

JAL app

Schedule change

Seat number change

When a seat is available from a waitlist

Ticket purchase deadline

Flight information on the day before and the day of the flight

(International flights)

Flight information
(Boarding instructions)

Notification on day of departure
(Deadline of check-in, change of boarding gate, etc.)

(Domestic flights) Notification on ticket numbers

  • (International flights) Customers booked through travel agencies will receive notification on "Schedule Change" within 72 hours of departure, "Flight information on the day before and the day of the flight", and "Notification on day of departure".
    Notifications by LINE will not be delivered.
  • (Domestic flights) Customers booked through travel agencies will not recieve notification on "When a seat is available from a waitlist" and "Ticket purchase deadlines".

7 days before flight departure

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e-mail

SMS

LINE

JAL app

Inflight Meal Reservation Service
(International Business Class)

The same content notifications may be sent in multiple ways such as email and SMS.

Some contents will be in English and Japanese only.

Notes

  • JAL Group Airlines provides the services described on this page according to JAL Privacy Policy.
  • Due to unavoidable circumstances, message for the same flight may be delivered multiple times, or may not be delivered due to delays or circumstances.
  • Notification may be delivered early in the morning and late at night.