Boarding Assistance

If needed, JAL provides special assistance to passengers with disabilities and passengers flying with children. Also learn about the procedure for transporting pets and checking in musical instruments.

Special Assistance Desk

Special Assistance Desk for customers with disabilities and those who are sick or injured

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Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers

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For other boarding procedures, please see below.