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Boarding Assistance

If needed, JAL provides special assistance to passengers with disabilities and passengers flying with children. Also learn about the procedure for transporting pets and checking in musical instruments.

新しいウインドウで開きます Guide for elderly and disabled passengers

JAL offers a range of services for passengers with physical disabilities, illnesses, or disabilities. You can also find information here about traveling with service dogs and bringing medical equipment onto flights.

Traveling with Babies or Small Children

Assistance service for passengers traveling with children between 8 days and 2 years old.

Expectant mothers

Expectant ｍother assistance service for mothers-to-be.

Children Traveling Alone

Children traveling alone assistance service for unaccompanied children age 6-7 (up to age 11 upon request).

Elderly Customers

Elderly cusotmer assistance service for our senior passengers.

Traveling with pets

Your family will be in good hands all the way to the airport of arrival.

Traveling with musical instruments

JAL provides assistance for passengers traveling with musical instruments.

Special Assistance Desk

For other boarding procedures, please see below.

Boarding procedures
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