Redeem your miles for award travel on any oneworld alliance airline or any JMB partner airline
New reservation of China Eastern Airlines Award tickets through JAL Website will be temporarily suspended due to system upgrades from July 21, 2021 14:00 p.m. (Japan time) until further notice.
Please contact JAL Call center during the period with your passport information or Chinese Citizen Identification Number ready for your reservation.
Alaska Airlines joining oneworld effective March 31, 2021.
JMB handling following to Alaska Airline's joining oneworld
Some services are temporarily unavailable at the moment on the JAL website. Please see the following page for the details.
Currently unavailable services
Effective from September 1, 2021, new bookings for First Award Tickets with Emirates (EK) will not be accepted. First Class Award tickets that have been already booked and miles have been deducted and ticketed by August 31, 2021 could continue to be used for travel on Emirates on/after September 1, 2021.
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After mileage redemption, changes of flight number and flight date are permitted subject to the following conditions.
Deadline for reservation changes on the JAL website |
48 hours (departure city time) prior to the departure of the first flight sector of the old or new itinerary, whichever is earlier. |
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Deadline for reservation changes by phone |
Until flight departure (of the old or new itinerary, whichever is earlier) |
Ticket change conditions |
Changes are permitted if the new itinerary is within 1 year from the date the award ticket is issued. |
Deadline for reservation changes on the JAL website |
(1) 48 hours (departure city time) prior to flight departure of the new itinerary, and (2) 24 hours (departure city time) prior to the departure of the next flight. |
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Deadline for reservation changes by phone |
Until flight departure (of the old or new itinerary, whichever is earlier) |
Ticket change conditions |
Changes are permitted if the new itinerary is within 1 year from the date of commencement of travel. |
(Restrictions apply to the cities that can be selected for time conversion.)
Changes to the traveler's name, the airline carrier, the flight sector, the class of service, the routing, reversing the direction of travel, and exchanges to other awards are not permitted.
After an award has been booked, the mileage used for the award can only be reinstated for totally unused awards by paying the refund charge. All reinstated mileage must be returned to the JMB account from which it was redeemed. More information can be found here.
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