JMB Partner Airlines Award Tickets

Notice

Some services are temporarily unavailable at the moment on the JAL website. Please see the following page for the details.

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Deadlines for Award Reservations

Award reservations will be accepted from 0 a.m. (Japan time), 360 days prior to flight departure.

Reservations made on the JAL website
Reservations made by phone
48 hours (departure city time) prior to the departure of the first flight sector 24 hours prior to the departure of the first flight sector (departure city time)

If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.

  • Depending on the partner airline, award bookings may be accepted within 360 days prior to the date of departure.
  • Awards for partner airlines must be requested after all flights in the itinerary are open for booking.

(Restrictions apply to the cities that can be selected for time conversion.)

How to Request Awards

How to request Partner Airlines Award Tickets from the JAL Mileage Bank top page

How to request Partner Airlines Award Tickets

You must be logged in to your JMB account to book an award. After logging in, please follow the steps below from the JAL Mileage Bank top page.

1Select JMB Partner Airlines Award Tickets in the Popular awards section under Redeem your miles.

2On the displayed menu, select JMB Partner Airlines Award Ticket under Book ticket.

  1. Select JMB Partner Airlines Award Tickets in the Popular awards section under Redeem your miles.
  2. On the displayed menu, select JMB Partner Airlines Award Ticket under Book ticket.

Your country/region

When making requests by phone, please contact the JMB Award Reservations Desk/JMB Center below.

JMB Award Reservations Desk/JMB Center

Please call the JMB International Reservations Desk/JMB Center above to make an award ticket reservation for the following awards.

  • Jetstar Japan: International flights

Reminders when Making Reservations

At the time of making the reservation, you must already have in your JMB account the total amount of mileage that is needed for the award. If you do not have enough miles, you will not be able to make a reservation.

  • Miles will be deducted and the award ticket issuance process will be started immediately upon completion of the award reservation.

Reminders when Requesting and Collecting Awards

  • The procedure for collecting your award ticket is same as for JAL International Award Tickets.
  • All flights must be confirmed in order to issue an award. Award tickets for open itineraries cannot be issued.
  • Waitlists and advance seat selections are not permitted.
  • Please note the JMB partner airline rules for unaccompanied minor (s) under 15 years of age.
  • On some partner airlines' flights, in-flight services (meals, drinks, blankets, etc.) are available only upon paying a fee.
    The JMB International Award Reservations Desk cannot accept pre-orders for such products and services offered by other partner airlines.

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