JMB Partner Airlines Award Tickets
Redeem your miles for award travel on any oneworld alliance airline or any JMB partner airline
Notice
New reservation of China Eastern Airlines Award tickets through JAL Website will be temporarily suspended due to system upgrades from July 21, 2021 14:00 p.m. (Japan time) until further notice.
Please contact JAL Call center during the period with your passport information or Chinese Citizen Identification Number ready for your reservation.
Alaska Airlines joining oneworld effective March 31, 2021.
JMB handling following to Alaska Airline's joining oneworld
Some services are temporarily unavailable at the moment on the JAL website. Please see the following page for the details.
Currently unavailable services
Effective from September 1, 2021, new bookings for First Award Tickets with Emirates (EK) will not be accepted. First Class Award tickets that have been already booked and miles have been deducted and ticketed by August 31, 2021 could continue to be used for travel on Emirates on/after September 1, 2021.
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Deadlines for Award Reservations
Award reservations will be accepted from 10:00 (Japan time), 360 days prior to flight departure.
| Reservations made on the JAL website |
Reservations made by phone |
|---|---|
| 48 hours (departure city time) prior to the departure of the first flight sector | 24 hours prior to the departure of the first flight sector (departure city time) |
If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.
- Depending on the partner airline, award bookings may be accepted within 360 days prior to the date of departure.
- Awards for partner airlines must be requested after all flights in the itinerary are open for booking.
(Restrictions apply to the cities that can be selected for time conversion.)
How to Request Awards
How to request Partner Airlines Award Tickets from the JAL Mileage Bank top page
How to request Partner Airlines Award Tickets
You must be logged in to your JMB account to book an award. After logging in, please follow the steps below from the JAL Mileage Bank top page.
1Select JMB Partner Airlines Award Tickets in the Popular awards section under Redeem your miles.
2On the displayed menu, select JMB Partner Airlines Award Ticket under Book ticket.
- Select JMB Partner Airlines Award Tickets in the Popular awards section under Redeem your miles.
- On the displayed menu, select JMB Partner Airlines Award Ticket under Book ticket.
When making requests by phone, please contact the JMB Award Reservations Desk/JMB Center below.
JMB Award Reservations Desk/JMB Center
Please call the JMB International Reservations Desk/JMB Center above to make an award ticket reservation for the following awards.
- China Eastern Airlines: China domestic sectors
- Jetstar Japan: International flights
Reminders when Making Reservations
At the time of making the reservation, you must already have in your JMB account the total amount of mileage that is needed for the award. If you do not have enough miles, you will not be able to make a reservation.
- Miles will be deducted and the award ticket issuance process will be started immediately upon completion of the award reservation.
Reminders when Requesting and Collecting Awards
- The procedure for collecting your award ticket is same as for JAL International Award Tickets.
- All flights must be confirmed in order to issue an award. Award tickets for open itineraries cannot be issued.
- Waitlists and advance seat selections are not permitted.
- Please note the JMB partner airline rules for unaccompanied minor (s) under 15 years of age.
- On some partner airlines' flights, in-flight services (meals, drinks, blankets, etc.) are available only upon paying a fee.
The JMB International Award Reservations Desk cannot accept pre-orders for such products and services offered by other partner airlines.
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