Notes when using Partner Airlines Award Tickets

Important
notice

On/After April 1, 2019, reservations for International flight will be accepted from 10:00 am (JST), 360 days prior to departure.

opens in new windowChange of international flight reservation period

General rules and conditions

Validity and change of awards

Reservations made through the JAL website

The JMB member must first log in to his/her JMB account to make award ticket reservations, changes, or refund requests on the JAL website.

Eligible Award Tickets
Deadline for award request

Deadline for award reservations on the JAL website is 48 hours (departure city time) prior to the departure of the first flight sector.

Conditions for redeeming awards
Itineraries
JMB Partner Airlines Award Tickets/oneworld Award Tickets
Jetstar Japan Award Tickets

Flight sectors and stopovers

JMB Partner Airlines Award Tickets/oneworld Award Tickets

JMB Partner Airlines Award Tickets

oneworld Award Tickets

Jetstar Japan Award Tickets

Please see the item "Itineraries".

Reservation changes on the JAL website

Deadline for reservation change

The deadline for changing reservations for ticketed awards on the JAL website is as follows.

Conditions for changing reservations
Cases in which reservation changes cannot be processed

The following cases cannot be processed on the JAL website. Please contact JMB International Award Reservations Desk/JMB Center for assistance.

opens in new windowJMB International Award Reservations Desk/JMB Center

Cancellation/refund on the JAL website

Deadline for cancellation/refund
Conditions for cancellation/refund
Cases in which cancellation/refund cannot be processed

In the following cases, reservations cannot be cancelled/refunded on the JAL website. Please contact JMB International Award Reservations Desk/JMB Center for assistance.

opens in new windowJMB International Award Reservations Desk/JMB Center

Others
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