Ticket Service Fee for International Ticket

At Japan Airlines, Ticket Service Fee will apply in case of new ticket issuance and change of ticket.
For changes after the ticket purchase, Ticket Service Fee applies whether or not there are differences in amount of fare, tax, charges, or route change.

Information

With Japan consumption tax rate rises, Ticket Service Fee in Japan Region will change to JPY5,500 (including Japan consumption tax) from October 1, 2019.

  • *Award ticket transactions cannot be performed at JAL city/airport counters.
Place of Ticket Purchase Region Place of ticket issuance Amount (Common for new ticket issue and ticket change)
JAL Website / JAL Mobile Site All Region - Not applicable
JAL Reservation Center
JAL City /Airport Counter
Japan Japan On/before September 30, 2019: JPY 5,400 (including Japan consumption tax)
On/after October 1, 2019: JPY 5,500 (including Japan consumption tax)
North America
(*1)
U.S.A. USD 50
Canada CAD 50 (*2)
Europe
(*1)
U.K. GBP 40
Switzerland CHF 45
Russia EUR 45
Other Europe EUR 45
East Asia
(*1)
Currency of the place of ticket issuance shall apply. CNY 150
HKD 350
TWD 1,400
KRW 50,000
Asia / Oceania(*1)
Indonesia IDR 650,000
Singapore SGD 60
Australia AUD 60
Guam USD 50
Philippines USD 50
Vietnam USD 50
Malaysia MYR 200
Thailand THB 1,500
India (*3) INR 3,000
  • (*1)There are some JAL airport counters, where other carriers handle ticketing on behalf of JAL. In those cases, the application of fees is determined based on their policy.
  • (*2)When newly issuing or changing award tickets, Ticket Service Fee will be applied in USD.
  • (*3)In India, Ticket Service Fee does not apply to new ticket issuance, but to changes only.

Applicable tickets

  • JAL International Revenue Tickets
  • JAL International Award Tickets
  • JMB Partner Airlines Award Tickets
  • oneworld Award Tickets
  • Jetstar Japan Award Tickets

Exceptions

[New ticket issue]

  • Tickets for infants not occupying a seat
  • Payment by JAL Ryoko-ken (including JAL Travel (JTS) Ryoko-ken)

[Ticket change]

  • Tickets for infants not occupying a seat
  • Changes by involuntary reason

Precautions

[Common for new ticket issue and ticket change]
  • Ticket Service Fee applies per ticket.
  • When separate tickets are purchased (*) or changed at the same time as a series of journey, it is counted as one set and one Ticket Service Fee applies in total.
    (*) When a purchased international ticket and an international award ticket are issued at the same time, the Ticket Service Fee applies to the purchased international ticket only.
  • No child discount applies.
  • Ticket Service Fee applies to cases which are not available for reservation, ticketing and/or reservation changes on the JAL websites and processed through JAL reservation center or city/airport counters.
  • The above Ticket Service Fee also applies to tickets with domestic flights only (including tickets with fares such as oneworld Yokoso/Visit Japan Fares).
[Ticket change]
  • Ticket Service Fee applies to changes of tickets in addition to any rebooking fee required by fare rule of the ticket.
  • Ticket Service Fee of the country where the change is processed will apply if the change is handled in the country other than the country of ticket purchase.
[Refund]
  • Ticket Service Fee is not refundable.
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