JAL International Upgrade Awards

Travel in a higher class of service on JAL international flights

Important notice

The following booking class will not be eligible for JAL International Upgrade Awards.

Booking class X: Not eligible on flights leaving on or after November 5, 2021.

Important information

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Deadlines for Award Reservations

Award reservations will be accepted from 10:00 (Japan time), 360 days prior to flight departure.

Reservations made on the JAL website Reservations made by phone
25 hours (departure city time) prior to the departure of the respective outbound flight or return flight 24 hours (departure city time) prior to the departure of the respective outbound flight or return flight
  • If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.
  • Upgrade award information is stored electronically in your reservation record - no physical award will be issued. When checking in, please mention that you have already requested an upgrade award.
  • For waitlisted reservations, please verify whether your seat has been confirmed on the JAL website or when you check in at the airport. Mileage will be redeemed and the necessary arrangements to issue the award will be made once your flight has been confirmed.

How to Request Awards

Requests for upgrade awards are accepted via the JAL website or by phone.
Reservations are available starting from 360 days prior to the departure date of your itinerary's final returning flight sector.

How to request JAL International Upgrade Awards from the JAL Mileage Bank top page

You must be logged in to your JMB account to book an award.
After logging in, go the JAL Mileage Bank top page and select International Upgrade Awards in the Popular awards section under Redeem your miles.

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How to request JAL International Upgrade Awards

You must be logged in to your JMB account to book an award.
After logging in, go the JAL Mileage Bank top page and select International Upgrade Awards in the Popular awards section under Redeem your miles.

To make requests by phone, please contact the JMB Award Reservations Desk/JMB Center below.

JMB Award Reservations Desk/JMB Center

Reminders when Requesting Awards

At the time of making your reservation (including waitlisted reservations), you must already have purchased your ticket, which is valid for use with an upgrade award.

When making your reservation, you must already have in your JMB account the total amount of mileage that is needed for the award.

  • If you do not have enough miles, you will not be able to make a reservation.
  • Waitlists for JAL International Upgrade Awards will be held until 24 hours prior to flight departure (departure city time). Waitlisted requests that are not confirmed by the end of the waitlist holding period will be cancelled. If you still wish to upgrade after your waitlisted request has been cancelled, please inquire at the airport on the day of your flight.
  • Miles will be deducted and the award issuance process will be started immediately upon completion of the award reservation/request.
  • Waitlists may be temporarily unavailable or closed for some flights.
  • One waitlisted reservation will be permitted per one flight sector.
    If you have an Economy Class ticket that was purchased at a fare eligible for upgrade awards, waitlisting will be permitted for either Premium Economy Class or Business Class, but not for both. However, if you already have booked an upgrade award for a flight sector, waitlisting will not be permitted for that flight sector.
  • Priority waitlisting for award ticket reservations and upgrade award reservations will apply to JMB FLY ON status members (JMB Diamond, JGC Premier, JMB Sapphire, and JMB Crystal members) and JAL Global Club members.
  • If seats are not available for all passengers on the same reservation, all of the passengers on the reservation will be waitlisted.
  • If a reservation is made through a travel agency for two or more passengers and not all of the passengers on that same reservation wish to upgrade their flight, the reservation record for those passengers who wish to upgrade must be split from the passengers who will not upgrade their flight. Please contact the travel agency to have your reservation split before you make your upgrade request.

Payment of Taxes and Other Fees

Amounts for the following air passenger duties differ according to cabin class. The difference in amount is required for every upgrade to Premium Economy Class or Business Class.

  • Payments are accepted by phone. Please contact JMB International Award Reservations Desk/JMB Center before departure.

[As of April 2021]

AIR PASSENGER DUTY (UK)

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AIR PASSENGER SOLIDARITY TAX / AIR PASSENGER SOLIDARITY TAX SURPLUS (France)

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DEPARTURE TAX (Malaysia)

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Standard Services

  • Standard services such as advance seat selection on upgraded classes and airport lounge access for First and Business Class passengers also apply to award travel.

Note

  • If you are connecting between a flight operated by another airline (including codeshare flights with a JAL flight number) and a JAL-operated flight, the free baggage allowance for the upgraded class will not be applicable to the flight sector operated by the other airline.
  • If connecting from a flight operated by another airline, the free baggage allowance for the upgraded class will not be applicable when the baggage is through checked-in at other airlines' check-in counters.
  • To enjoy the upgraded class free baggage allowance service for the upgraded sector, you must check-in again at the transit airport counter.

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