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Contact us (International Flights)

Various JAL contact centers are available depending on the nature of your inquiry.

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Contact JAL

JAL Reservation & Information (for English speakers) Open

For domestic use in Japan only:

0570-025-121

 (toll)

For international calls or calls by mobile phones from outside Japan  or IP phones:

03-6733-3062

 (toll)

  • The content of the conversation will be recorded or monitored to ensure the service quality.

Please follow the voice guidance and select one of the following 3 options to connect to our phone agents.

Please scroll horizontally.

No.1

International Reservation and Information
(including JMB award ticket, JMB Jetstar Japan (GK) award ticket, baggage, lost and found)

 

8:00 AM - 7:00 PM, daily
No.2

Domestic Reservation and Information
(including award ticket, baggage, lost and found)

*Please select "1" (above) if your domestic flight
sector is included in an international flight ticket.

 

8:00 AM - 8:00 PM, daily
No.3

JAL Mileage Bank

*You will be required to enter your JMB
membership number and password.

 

Monday - Saturday 9:30 AM - 5:30 PM

(Closed on Sundays, public holidays, and New Year holidays)

It may be busy during 9:30 - 10:30 AM and 2:00 - 3:00 PM.

Thank you in advance for your call during off-peak hours.