JAL International Upgrade Awards

Travel in a higher class of service on JAL international flights

Important notice

The following booking class will not be eligible for JAL International Upgrade Awards.

Booking class X: Not eligible on flights leaving on or after November 5, 2021.

Important information

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Changes / Refunds after Mileage Redemption

Reservation changes

Changes to upgrade award reservations are not permitted. If you wish to change your reservation, you must cancel and refund your existing upgrade reservation and then make a new upgrade reservation.

Cancellations / Refunds

After an award has been booked, the mileage used for the award can only be reinstated for totally unused awards. All reinstated mileage must be returned to the JMB account from which it was redeemed. A cancellation charge will not be incurred.

Contact Point

Cancellations and refunds are handled via our call centers.

Cancellation/Refund Deadline

Please contact us up to 24 hours before the departure of your scheduled upgrade award flight (in the time zone of the departure point) or within the business hours of each regional call center, whichever is earlier.*

  • Exceptions :
  • When you change your booked Premium Economy upgrade award to a Business Class upgrade award at the airport on the day of departure.
  • When you cancel the purchased ticket, or change your reservation.

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