Traveling with pets

Learn about how we take care of your pet family members traveling with us.

  • Pets will travel as cargo on our domestic flights and be handled by our subsidary company, JAL Cargo.

To ensure your pet's travel safety

Japan Airlines follows the advice of veterinarians and other experts to ensure pets have a safe trip. However, new environments can affect pets' health in a number of ways.

 

Please review the following before your pet travels with us.

Your pet's health 開く
Pet cargo area environment on aircraft 開く
Things to be aware of in summer and winter 開く
Hydration / Stress relief / When checking in your pet 開く

Japan Airlines works closely with nearby veterinarians and pet hotels to ensure necessary information is available to passengers that experience a pet emergency at the airport (not applicable for certain airports).

  • Facilities may not be able to accommodate your pet for reasons related to veterinarian consultation hours, hotel business hours, or accommodation requirements (e.g. the need to show proof of vaccination, etc.).

Transportation of Pets / Live Animals

Pets will travel as cargo on our domestic flights and be handled by our subsidary company, JAL Cargo.

About pet travel

Conditions

Reservation 開く
Animals allowed for transport 開く

Traveling with pet for U.S. flights

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Notes when checking your pets

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About pet crate

When checking your pet in, you must provide a crate that meets the following conditions:

  • Crates must be large enough for the animal to stand up, lie down and turn around.
  • Crates must be constructed of durable plastic, fiberglass, wood or material of similar strength, and be leak proof.
  • Crates must have proper ventilation.
  • Crates which are made entirely of welded mesh or wire mesh except the bottom surface are not suitable for air transport.
  • Crates must be lockable and escape proof.
  • Rabbits, hamsters and other pets known for their strong teeth will fly in special carriers that are fully enclosed with wire mesh to prevent them from damaging wiring and other sensitive aircraft components. Please prepare the crate which could be stored in the crates for rodents.
  • All rental crates are disinfected in advance to prevent the spread of infectious disease.
  • Basically, only one pet can be carried in a crate.
    Please contact us (JAL International Information and Reservation) for more information about these conditions.

Crates for rodents

L size 開く
M size 開く

How to transport your pet

Before departure

STEP 1

Review before checking your pet

Please review transport environment information and notes on animal transport to ensure an enjoyable flight with your pet.
Rules regarding the import and export of pets vary by country and region.

Prior to travel, be sure to contact the quarantine office, embassy, consulate, etc., of your departure and arrival countries to determine the required documentation for import and export of your pet. This may include an export quarantine certificate, import/export permit, health certificate, and import certificate.
Please note that Japan Airlines cannot be held responsible for problems arising from incomplete customs paperwork.

For countries requiring an export quarantine examination, please complete the examination prior to going to the check-in counter.

  • In cases where an export examination is required at an airport in Japan, please confirm the quarantine office's hours of operation in advance.

STEP 2

Prepare a letter of consent

Please prepare a letter stating your consent to check your pet as baggage.
You may download it from the following link.
Please bring the completed waiver with you to the check-in counter on the day of departure.

In order to view PDF documents, you will need to install Adobe Reader on your computer.

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From the departure/check-in date to pick-up

STEP 3

Check your pet in up to 120 minutes in advance

Pets can be checked in at the same check-in counter as their owners.
Please present your pet's required customs paperwork to the check-in agent just as you would present your own ticket and passport. You will be asked to sign the necessary forms.
The check-in agent will provide you with information on the applicable charges.
Please arrive at least 120 minutes prior to departure.

To the extent possible, checked-in pets will be kept in indoor air-conditioned rooms.

Before boarding the plane

As there is no air conditioning in the carry-on baggage storage area inside airports, pets will be transported with care to the aircraft soon after being checked in, with check-in available until just before the flight leaves.

Inside the aircraft

Checked pets will be held in the bulk cargo room.

  • Although bulk cargo rooms are temperature and humidity controlled by air conditioners, the environment in these spaces may differ from that in passenger cabins due to atmospheric temperatures and other factors.

STEP 4

Pick-up at the arrival airport

Our agent will carry your pet from the cargo compartment to the arrival lobby and deliver your pet directly to you in the baggage claim area.
Proceed to the quarantine station at your arrival airport to complete your pet's immigration procedures.

To passengers traveling on codeshare flights

If you are flying on a codeshare flight, requirements may vary depending on the operating carrier's rules.
Please contact us (JAL International Reservation and Information) or your travel agent for more details.