Important information for your travel day (international flight)

To the airport

Traveling during long holiday season

If you are traveling during the long holiday season, we recommend the use of public transport to avoid the possible delay by the traffic congestion or shortage of parking lots.

At the airport

Arrival time at boarding gate

Traveling during long holiday season

Please complete your check-in by 60 minutes and arrive at the boarding gate around 30 minutes prior to your flight's scheduled departure time.


Complete check-in by 60 minutes before departure time


Boarding gate: 30 minutes* before departure time

Departure time is the time when the aircraft begins to move.

  • You will not be able to board your flight if you arrive at the boarding gate less than 10 minutes before departure. Your coorperation is highly appreciated.

Tips for seamless boarding

Please use Online Check-in for smooth boarding.
You do not need to go to the check-in counter if you do not have any checked baggage.

For more details about check-in, please check the boarding procedures page. For check-in counter information, please check the airport guide page.

Checking in baggage

You are recommended to check in your baggage.

Due to limited space in the cabin, please check in your baggage if possible.

About baggage and carry-on items

Security check

Security check is strictly performed to ensure flight safety.
If you plan to travel with such items as golf clubs or any types of blades, you are required to put them in your checked baggage. Should any of the prohibited carry-on articles be found at a security checkpoint, you would have to return to the check-in counter for checking them in, or alternatively to relinquish them at the security checkpoint. Please also note that some designated items are prohibited by the law as neither carry-on nor checked baggage.

Tips for security checkpoint clearance

  • Pay attention to the size of your carry-on baggage as they will be screened by the inspection machine with a gauge installed at the security checkpoint. If the size of your items does not fit in for screening, you are required to return to the check-in counter for checking them in.
  • Take out the metal items (mobile phone, keys, coins, etc.), lap top PC and bottled liquids in advance as they need to be placed in the tray provided for security check.

Passport check at boarding gate

To follow the instruction by Japan's Ministry of Land, Infrastructure, Transport and Tourism, we will check passengers' passports and boarding passes at the boarding gate. Please arrive at the boarding gate earlier and prepare your passport and boarding pass in advance. Your coorperation is highly appreciated.

Inflight safety advice

Stowage of baggage

  • Please stow your baggage in the overhead compartment or under the seat in front of you.
  • Please check in any baggage that are too heavy to lift into the overhead compartment by yourself.
  • To avoid obstacle in the event of an emergency evacuation, carry-on baggage cannot be placed in front of the emergency exit, at your feet or on your lap during take-off and landing.

Fastening seat belt

  • Please fasten your seat belt tight and low, and make sure it is not loose.
    When using a blanket, please make sure to fasten your seat belt over the blanket.
  • Please keep your seat belt fastened at all times for a sudden turbulence even when the seat belt sign is off.
  • Please make sure to keep your seat belt fastened until the sign goes off as the aircraft may move again after stopping.
  • You are not allowed to use your own seat belt extensions.
  • Please support yourself immediately to prevent injuries from falling down or being lifted up in case of sudden turbulence during flight.
    The specific countermeasures are as follows.

Electronic devices

  • Please set your devices to the mode which do not emit radio waves or turn them off when required by cabin attendants.
  • Kids Phone by NTT Docomo, Junior Phone by au and Mimamori Series by Softbank must be turned off completely in advance.

During take-off and landing

  • Please pay close attention to the safety video and refer to the safety instructions leaflet prior to take-off.
  • Please return your seat back and table to their original positions during take-off or landing.

Requests to the passengers who are seated in emergency exit row seats or bulkhead seats

  • Passengers seated in emergency exit row seats are asked to assist evacuation by cabin attendants’ instructions.

For elderly passengers

  • Air travel may cause unexpected injuries due to the different environments and facilities from those on ground.
  • Please be careful not to trip over a gentle slope of the path between the boarding gate and the aircraft door, or the gap between the path floor and the aircraft door.

Smoking in the cabin

  • Smoking and the use of E-cigarettes or similar products are prohibited in the cabin including the restrooms.


  • Please refrain from filming and recording other passengers and cabin attendants without their consent, as it may impede safety and cabin attendants’ duties.
  • Convenient goods can be used only if the following 4 points are fully satisfied.
    Even if the above conditions are met, goods may cannot be used at captain’s or cabin attendant’s discretion due to safety reasons.
    ・The safety of passengers is ensured.
    ・Seat belts can be fastened in the correct position.
    ・It is not inconvenient to other passengers.
    ・It does not damage the aircraft or facility and not interfere with flight operation.

Useful services

We offer special meals for children and those with health or religious dietary requirements.