Inflight Wi-Fi (international routes)

You can connect your smartphone, tablet PC and other Wi-Fi capable devices to internet on our international flights.

About Wi-Fi on international flights

When flying our international flights, you may connect your smartphone, laptop and other Wi-Fi capable devices to the inflight Wi-Fi.
Connect to the internet onboard, enjoy Web browsing, checking e-mail, updating SNS and more during your flight with us.

Applicable routes

To find Aircrafts with Inflight Wi-Fi service, Flight search and look for the Wi-Fi mark in Schedule column for that flight.

  • Aircrafts with Wi-Fi service are subject to change on the day of departure.

Applicable classes

First Class, Business Class, Premium Economy Class and Economy Class (all classes)

Supported devices

Wi-Fi capable devices (smartphone, tablet PC, laptop, etc.)

Charges

There are no data limits.

Charges

Charge Plan (Connection time *1) Charges
1-hour Plan (1 hour)
US$10.15
3-hour Plan (3 hours) US$14.40
Flight Plan (24 hours) US$18.80

Charges for JALCARD holders *2

Charge Plan (Connection time *1) Charges
1-hour Plan (1 hour) US$9.15
3-hour Plan (3 hours) US$12.95
Flight Plan (24 hours) US$16.80
  1. Hours counted since you first logged on.
  2. The charge is discounted only when you pay by JAL CARD, JAL Pay (JAL Global WALLET Card/Virtual Card), JAL USA CARD, or JAL SPDB credit card.

How to access to internet on board

  • You may also find the Wi-Fi User Guide from the seat pocket in front of you.

STEP1

Connect to Wi-Fi

Turn on the Wi-Fi mode on your devices. Select "Japan Airlines" from the wireless network list and connect.
For smartphone or tablet PC users, please make sure that airplane mode is turned on.

STEP2

Open the Wi-Fi portal page

The Wi-Fi portal page will be automatically shown when you open your browser. If the page does not appear automatically, please manually type in the URL as http://jal-wifi.com
Follow the instructions on the page and proceed to payment. For more details about the procedures, please refer to the Wi-Fi User Guide.

Better deals for JAL Mileage Bank members

Inflight Wi-Fi Coupon Awards

 

Exchange 2,000 miles for one international Wi-Fi coupon (Flight Plan)

Exclusive offer for JMB DIAMOND and JGC PREMIER members

 

Members who register for this offer will receive a free JAL Inflight Wi-Fi Promotion Code.

Japan Airline Receives Award for Best Wi-Fi in Eastern Asia

JAL has won the "Best Wi-Fi in Eastern Asia 2024" award at the FTE APEX Asia Expo 2023 held in Singapore in November 2023. Passengers from more than one million flights on nearly 600 airlines around the world were given the opportunity to provide anonymous ratings. JAL has become the most awarded airline for Best Wi-Fi after winning this award six times since the category was created in 2017. JAL will continue to provide all passengers with high-quality products and services to ensure a comfortable journey.

  • APEX (Airline Passenger Experience Association) is one of the world's largest airline industry association. The non-profit organization involves airlines, airports and airline-related suppliers around the world.

FAQ

Please see our FAQ for questions concerning inflight Wi-Fi service.

For inquiry

Please contact Panasonic Avionics if you have any inquiries.
Your credential may be shared between Panasonic Avionics and JAL Group. Each of company shall comply the privacy protection.

Contact by e-mail

jal-wifi@panasonic.aero

Contact by phone

Toll-free in Japan (Japanese)

  • IP phone is not supported.

For international call (Japanese/English)

  • Phone charges (if any) will be applied to the caller.

Business Hours

Japanese: 9:00-17:30 JST (except Sat., Sun., public holidays, Year End and new Year Holidays)
English: 24hours

To find Aircrafts with Inflight Wi-Fi service,

Flight search and look for the Wi-Fi mark in Schedule column for that flight.

More about international travel

Use oneworld round-the-world fare to travel the world with ease.

Book your hotel, car, Wi-Fi router and other travel options with us.

Introducing JAL's new inflight service.