ATM payments
You can use Pay-easy compatible ATMs to pay for tickets booked via the JAL website or the Help & Contacts with cash or a cash card.
Pay-easy compatible ATMs
Pay-easy is a service that allows you to pay for utilities and other bills via ATM or the Internet.
- Cash payments are limited to a maximum of JPY 100,000.
- ATMs located in convenience stores may not be used.
- Before using Pay-easy, please check with your financial institution for locations of compatible ATMs, hours of operation, and after-hours fees.
Payment deadline
20 minutes prior to the booked flight’s departure
- If the ticket has a purchase deadline, that deadline applies
Participating financial institutions Open
Find an ATM
How to use
STEP 1 Book your ticket
Tickets can be booked via the JAL website or the JAL Contact Center.
If you are a JMB member, please register your JAL Mileage Bank membership number when you book your ticket.
STEP 2 Get the number you’ll use to pay
Review your booking on the JAL website and go to purchase. On the purchase page, go to “Bank/post office ATM payment method information” and choose “ATM”.
Print or take a screenshot of the page with the 11 digit customer number and finish.
STEP 3 Pay at an ATM
Use a participating financial institution’s ATM to purchase your ticket.
Please be sure to keep the payment slip issued after payment until you board your flight.
STEP 4 Bring the required boarding document(s)
Please bring one of the following for each passenger.
STEP 5 Board the flight at the airport
JAL Touch & Go boarding (no need to check-in) Open
Check-in at the airport Open
Notes on making payments by ATM
Receipts
The ‘receipt’ or ‘statement of charges’ delivered at the convenience store or ATM when you complete your purchase can be used as a receipt, however, it is not a receipt that complies compliant with the method to be retained for qualified invoice, etc. which is stipulated by the Consumption Tax Law of Japan. If necessary, please use the electronic receipt on the JAL Web site.
Booking changes and cancellations
Tickets can be booked via the JAL website or the JAL Contact Center.
- If your sector includes one or more already traveled segments and you make changes to the sector that result in an additional fare amount, you cannot pay the additional amount by ATM. Please contact the JAL Contact Center.
Refunds
- Payment will be refunded to the specified bank account.
- For refunds, the payment control number and your account information are required.
- Please click or tap the “Proceed to refund” button on the change/cancellation completion screen, and follow the instructions to arrange the refund transfer to your account. (You will be redirected to Wellnet money transfer service.)
- If you make the procedure through the JAL Contact Center, or if you accidentally close the change/cancellation completion screen: we will send an email to the email address registered for your reservation, containing a URL to proceed with the refund transfer. Please click or tap the URL, and follow the instructions to arrange the refund transfer to your account.
- The refund transfer application deadline is 23:59 on the third day after the date of the change or cancellation operation. Please complete the procedure by the deadline.
- After the procedure is completed, the refund transfer will be made to your designated account on the same day or on the next business day. However, refunds may experience delays due to bank system failures, etc.
Other
- Payment services are only available for bookings of up to 6 people and up to 4 segments.
- Payment services may not be available for certain bookings (depending on number of passengers, sector, fare type, length of passenger names, etc.) or at certain times of day.
- If an ATM payment transaction is interrupted, the booking will be locked for 10 minutes.
- If you forget to bring the required boarding documents (e.g. JMB Card/JALCARD, Ticket number), you will not be able to obtain a ticket or boarding pass. You will need to purchase a new ticket at the airport. Please see about flight tickets for details.