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If my flight departs from flight cancellation delay or flight cancellation delay is expected, can I change my reservations or get a refund?
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The reserved flight has been canceled, so I would like to change it, but the desired flight is full. Can I wait for waitlist at the airport on the day?
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Is it possible to change or cancel (refund) the return or connecting flight if the flight to the destination is delayed due to bad weather or a natural disaster?
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If the flight I plan to board is canceled due to bad weather or a natural disaster, is it possible to refund the ticket purchased with e JAL Points /JAL coupons?
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Canceled due to bad weather and changed the reserved flight. The modified flight will also be canceled, can I re-extend or change the validity period of the ticket?
How to change your booking when flight disruption is expected due to bad weather or disaster
Change to other JAL Group flight
Change is permitted ONCE only for fares that do not permit reservation change. (e.g. SAKITOKU, TOKUBIN, etc.)
Making Changes via the JAL Website
You can make changes on the JAL website if you used one of the following fares and payment methods.
- If you purchased the ticket through a travel agent, please contact them directly.
| Applicable fares | Ultra SAKITOKU, Super SAKITOKU, SAKITOKU Type B, SAKITOKU Type A, TOKUBIN 21, TOKUBIN 7, TOKUBIN 3, TOKUBIN 1, One-Way Fare, Child Fare, Round-Trip Fare, Discount for the Disabled, JAL Business KIPPU, Shareholder's Saver Fare, Care Giver's Saver Fare, Special Transit Fare |
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| Forms of payment | Credit card Cash*1 (Convenience store in Japan, Online transfer, ATM transfer) e JAL Point, JAL coupon*2 |
| Deadline for making changes | Delay: 20 minutes before booked flight's departure time Cancellation: End of booked flight's departure date |
- Except at JAL Group Domestic Ticketing Counters (City/Airport)
- Except when change includes JAL Coupon refund
Making Changes by Phone or at the Counter
If you are using a fare that does not allow changes via the JAL website or the deadline for changes via the JAL website has passed, please use one of the following methods to make changes before the expiration date.