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If my flight departs from flight cancellation delay or flight cancellation delay is expected, can I change my reservations or get a refund?
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The reserved flight has been canceled, so I would like to change it, but the desired flight is full. Can I wait for waitlist at the airport on the day?
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The reserved flight was delayed or canceled. Can I make changes or refunds on the JAL website?
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Canceled due to mechanical problem. Can I change to another flight?
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Canceled due to bad weather and changed the reserved flight. The modified flight will also be canceled, can I re-extend or change the validity period of the ticket?
How to change your booking when flight disruption is expected due to aircraft maintenance or other reasons within the our control
We deeply apologize to all passengers whose travel plans are affected by the flight delay or cancellation.
Change to other JAL Group flight
- Change is permitted ONCE only for fares that do not permit reservation change. (e.g. SAKITOKU, TOKUBIN, etc.)
Making Changes via the JAL Website
You can make changes on the JAL website if you used one of the following fares and payment methods.
- If you purchased the ticket through a travel agent, please contact them directly.
| Applicable fares | Ultra SAKITOKU, Super SAKITOKU, SAKITOKU Type B, SAKITOKU Type A, TOKUBIN 21, TOKUBIN 7, TOKUBIN 3, TOKUBIN 1, One-Way Fare, Child Fare, Round-Trip Fare, Discount for the Disabled, JAL Business KIPPU, Shareholder's Saver Fare, Care Giver's Saver Fare, Special Transit Fare |
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| Forms of payment | Credit card Cash*1 (Convenience store in Japan, Online transfer, ATM transfer) e JAL Point, JAL coupon*2 |
| Deadline for making changes | Delay: 20 minutes before booked flight's departure time Cancellation: End of booked flight's departure date |
- Except at JAL Group Domestic Ticketing Counters (City/Airport)
- Except when change includes JAL Coupon refund
Making Changes by Phone or at the Counter
If you are using a fare that does not allow changes via the JAL website or the deadline for changes via the JAL website has passed, please use one of the following methods to make changes before the expiration date.
About fare difference (change to JAL Group flight)
OpenChange to non-JAL Group flight
Making Changes via the JAL Website
| Applicable fares | One-Way Fare, Child Fare, Round-Trip Fare, Discount for the Disabled, JAL Business KIPPU, Shareholder's Saver Fare, Care Giver's Saver Fare, Special Transit Fare, Remote Island Fare |
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STEP1
Cancel your flight booking
Cancel only your booking via the JAL website (convert to open).
STEP2
Book a non-JAL Group flight
Please book your flight at other airlines (*1) within the validity.
- Only applicable to carriers (ANA) which hold Multilateral Interline Traffic Agreements with JAL.
STEP3
Collect your ticket at JAL airport counter
On departure date
We will endorse your ticket to the airline concerned prior to your new departure.
After you collect the ticket, please complete the boarding procedure at the airline's counter.
As necessary procedures are required at both airlines, please arrive at the airline counters as early as possible.
Making Changes by Phone or at the Counter
| Applicable fares | Ultra SAKITOKU, Super SAKITOKU, SAKITOKU Type B, SAKITOKU Type A, TOKUBIN 21, TOKUBIN 7, TOKUBIN 3, TOKUBIN 1, Transit Fare 28, Transit Fare 7, Special Transit Fare |
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STEP1
Contact us
Please contact JAL call center or domestic ticketing counter (city/airport) for booking cancellation and further assistance for the necessary procedures.
STEP2
Book a non-JAL Group flight
Please book your flight at other airlines (*) within the validity.
- Only applicable to carriers (ANA) which hold Multilateral Interline Traffic Agreements with JAL.
STEP3
Collect your ticket at JAL airport counter
On departure date
We will endorse your ticket to the airline concerned prior to your new departure.
After you collect the ticket, please complete the boarding procedure at the airline's counter.
As necessary procedures are required at both airlines, please arrive at the airline counters as early as possible.
Change to other public transport
If you want to change to other public transport, we will refund the total fare charge of the affected flight sector.
You will need to book or purchase the ticket of other public transport by yourself.
If the fare of your flight ticket is higher
total charges of the flight ticket will be refunded
STEP1
Cancel / refund the original flight
If you bought your ticket with the following fares and forms of payment, please apply refund on JAL website.
| Applicable fares | Ultra SAKITOKU, Super SAKITOKU, SAKITOKU Type B, SAKITOKU Type A, TOKUBIN 21, TOKUBIN 7, TOKUBIN 3, TOKUBIN 1, Transit Fare 28, Transit Fare 7, Special Transit Fare, One-Way Fare, Child Fare, Round-Trip Fare, Discount for the Disabled, JAL Business KIPPU, Shareholder's Saver Fare, Care Giver's Saver Fare |
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| Forms of payment *1 | Credit card e JAL Point |
| Time limit for online cancellation/refund | Within 2 days from the original departure date (of the last flight sector) |
- If you purchased the ticket through a travel agent, please contact them directly disregarding the fare types.
If the fare and form of payment of your ticket are not listed above, please contact JAL Domestic Reservation and Information Desk.
STEP2
Arrange other public transport
You will need to book or purchase the ticket of other public transport by yourself.
If the fare of other public transport is higher
We will refund the fare difference
Please contact JAL call center or domestic ticketing counter (city/airport) for the refund.
STEP1
Contact us
Please contact JAL call center or domestic ticketing counter (city/airport).
STEP2
Arrange other public transport
You will need to book or purchase the ticket of other public transport by yourself.
STEP3
Apply refund
Please contact us as STEP 1 above for the refund.