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If my flight departs from flight cancellation delay or flight cancellation delay is expected, can I change my reservations or get a refund?
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Is it possible to change or cancel (refund) the return or connecting flight if the flight to the destination is delayed due to bad weather or a natural disaster?
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I booked my flight with a domestic award ticket. If my booked flight is cancelled due to a typhoon, heavy snow, or other such reasons, can my miles be reinstated?
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The reserved flight has been canceled, so I would like to change it, but the desired flight is full. Can I wait for waitlist at the airport on the day?
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The flight was canceled (delayed) due to bad weather or an earthquake.Is it possible to issue a delay/canellation certificate from the JAL website?
Reservation change and refund due to flight disruption
You will find on this page how your reservation and ticket will be handled when your flight is expected or has been confirmed a delay or cancellation affected by severe weather conditions or aircraft maintenance reasons.
Basic flow
STEP1
Check the operation status of your flight
Please search the operation status of your flight. If it corresponds to any of the following, you can request to change your flight or refund your ticket.
- Your departure or arrival airport is shown in Airports with Special Ticket Handling.
- An asterisk (*) or attention (!) mark is shown for your flight in Arrivals & Departures or Flight Delay/Cancellation Information.
We will not charge any handling fees for the change or refund.
You are required to complete the change or refund by the time provided below, and provide your authentication code (such as JMB membership number, Reservation Number), or e-ticket itinerary/receipt for the change or refund.
Check the type of your ticket
Handlings vary depending on the ticket type. Please select the type of your ticket and see the details.
Tickets redeemed (paid) with JMB miles
OpenInternational flight tickets with domestic flight sectors, Japan Explorer Pass and oneworld Visit Japan tickets
OpenTickets purchased through a tour operator or travel agent (not JAL website)
OpenTicket handling
Ticket validity
Change to alternative flight or refund must be completed within the time limits below.
| Fare rules | Change must be made by* | Refund must be made by |
|---|---|---|
| Reservation change is permitted | ・Ticket validity ・Original departure date + 30 days whichever comes later |
・Ticket validity + 10 days ・Original departure date + 40 days whichever comes later |
| Reservation change is NOT permitted | original departure date + 30 days | original departure date + 40 days |
- Please board your flight within the same period.
STEP2
Reservation change and refund
You may select your preferred option according to the status of your flight. Handlings differ depending on the reason for the flight disruption.
- Change is permitted ONCE only for fares that do not permit reservation change. (e.g. SAKITOKU, TOKUBIN, etc.)