How to apply refund when flight disruption is expected

Notice

To refund your ticket, please cancel the flight booking and submit your request for refund within the ticket validity.
We will not charge any handling fees for the refund.

If your ticket is on individual fares

Varies depending on the payment method and the place of purchase.

  • If you purchased the ticket through a travel agent, please contact them directly.

If you have commenced your trip (part of the flight sectors in your ticket are boarded), we will refund the remained balance after deducting the charges for the boarded flight sectors.

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Notice about refund on JAL website

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If your ticket was redeemed with JMB miles

Notice about refund on JAL website

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If your ticket is included in a package tour

If you have booked a package tour, please contact your travel agent for inquiries and refund.