How to apply refund when flight disruption is expected

Notice

To refund your ticket, please cancel the flight booking and submit your request for refund within the ticket validity.
We will not charge any handling fees for the refund.

If your ticket is on individual fares

Varies depending on the payment method and the place of purchase.

  • If you purchased the ticket through a travel agent, please contact them directly.

If your ticket was redeemed with JMB miles

If your ticket is included in a package tour

If you have booked a package tour, please contact your travel agent for inquiries and refund.