Damage that is covered for compensation will as a general principle be handled on a repair basis. However, depending on the degree of damage and length of time involved, we reserve the right to implement remedies other than repair.
The maximum compensation for unvalued baggage and personal effects (the amount that can be paid when JAL is at fault for the damage) is ¥150,000 per customer. For baggage with actual value over ¥150,000, a value based compensation system applies if the passenger has participated in the baggage insurance scheme, with charge of ･10 per extra ¥10,000 value. However, the compensation will not exceed the actual value of the baggage and apply to damages caused by JAL only. Please note this difference with other insurance schemes.
JAL makes every effort to ensure the safe transport of our passengers' baggage. However, JAL accepts no liability for any damages to baggage in the following occassions.
- Damage arising from natural defects or qualities inherent to the product in the case of fragile items such as musical instruments, sports gear (golf clubs, surfboards, windsurfing gear, diving gear, bicycles, etc.), pottery, glass products and alcohol.
- Damage caused by the baggage being too heavy or too large, damage attributable to deterioration or other defects inherent to the baggage.
- The loss of protruding accessories such as baggage cover, casters, straps, hooks, and nametags, and minor damage (scratches, cuts, dents and dirt).
- Minor damage (scratches, cuts, dents and dirt) that cannot be avoided by normal handling during the air transportation process (including conveyor belt transportation, etc.).