[FRANKFURT] FRANKFURT AIRPORT

There is no quarantine check.

Duty-free applies to tobacco and alcohol purchases by passengers aged 17 and above, and coffee purchases by passengers aged 15 and above.
If your goods are not in excess of the duty-free limit, please proceed to the green customs lane. Otherwise, please proceed through the red customs lane and make a verbal declaration of the goods you are bringing in.

Prior reservation is necessary if you wish to bring your pet, as the transportation environment within the aircraft needs to be prepared.

Inquiriy - JAL International Reservation and Information

Please also be sure to check with the embassy or quarantine station at your destination for animal quarantine information such as import restrictions and required documentation.

・Check-in is available at counters 817 to 818 in Terminal 2, Hall D.

・Counter check-in begins 3 hours and 40 minutes before the scheduled departure time.
　Until then, staffed counters are closed, so please use the self-check-in machines and Self Baggage Drop.

・Self Baggage Drop is available from 19 hours up to 45 minutes before the scheduled departure time. 
　Please use this in conjunction with online check-in and Self Service Check-in Kiosk.

・The following procedures are only available at the counters.
　If you require any of these services, please be sure to visit counter 817 or 818:
　- VAT refund procedures
　- Ticket changes
　- Payment for excess baggage
　- Checking in oversized baggage or pets
　- Upgrades

・If you need to complete VAT refund procedures or similar services,
　please first print your baggage tag at the self-check-in machine, then proceed to the counter.

A security check is carried out after passport control in Terminal 2.

• *Please note that Zippo-type oil lighters are not accepted in checked baggage or carry-on baggage at this airport.

• *You may be asked to present the goods for inspection during the duty-free check. There can sometimes be a long wait, so please ensure that you allow plenty of time.
• *If you are returning to Japan via transfer from another EU country, you will need to carry out customs procedures at the airport from which your Japan-bound flight departs. It is still possible that you may be asked to present the items for inspection, so please ensure that you do not put them in your checked baggage on the connecting flight.

• Lounge services
• Rules (eligibility) on using the Japan Airlines Lounge.