[FRANKFURT] FRANKFURT AIRPORT

There is no quarantine check.

Duty-free applies to tobacco and alcohol purchases by passengers aged 17 and above, and coffee purchases by passengers aged 15 and above.
If your goods are not in excess of the duty-free limit, please proceed to the green customs lane. Otherwise, please proceed through the red customs lane and make a verbal declaration of the goods you are bringing in.

Prior reservation is necessary if you wish to bring your pet, as the transportation environment within the aircraft needs to be prepared.

Inquiriy - JAL International Reservation and Information

Please also be sure to check with the embassy or quarantine station at your destination for animal quarantine information such as import restrictions and required documentation.

・Check-in is available at counters 817 to 818 in Terminal 2, Hall D, Zone 23. 

・Counter check-in begins 3 hours and 40 minutes before the scheduled departure time. 

　Until then, staffed counters are closed, so please use the self-check-in machines and Self Baggage Drop.

・Self Baggage Drop is available from 19 hours up to 45 minutes before the scheduled departure time. 
　Please use this in conjunction with online check-in and Self Service Check-in Kiosk.

・The following procedures are only available at the counters.
　If you require any of these services, please be sure to visit counter 817 or 818:
　- VAT refund procedures
　- Ticket changes
　- Payment for excess baggage
　- Checking in oversized baggage or pets
　- Upgrades

・If you need to complete VAT refund procedures or similar services,
　please first print your baggage tag at the self-check-in machine, then proceed to the counter.

A security check is carried out after passport control in Terminal 2.

• *Please note that Zippo-type oil lighters are not accepted in checked baggage or carry-on baggage at this airport.

• *You may be asked to present the goods for inspection during the duty-free check. There can sometimes be a long wait, so please ensure that you allow plenty of time.
• *If you are returning to Japan via transfer from another EU country, you will need to carry out customs procedures at the airport from which your Japan-bound flight departs. It is still possible that you may be asked to present the items for inspection, so please ensure that you do not put them in your checked baggage on the connecting flight.

• Lounge services
• Rules (eligibility) on using the Japan Airlines Lounge.

Passengers departing from Frankfurt Airport are encouraged to use online check-in or the self-service check-in kiosks, including the self baggage drop facilities.

Japan Airlines is located in Zone 34, in Terminal 3. However, all self service equipment in zones 33-35 may be used.

A staffed check-in counter opens 3 hours and 40 minutes prior to the scheduled departure time. In the meantime, passengers may conveniently use the self-service check-in machines and self baggage drop facilities. Self baggage drop is available from 19 hours up to 45 minutes before departure.

Passengers requiring special assistance are kindly requested to proceed to the staffed check-In counter.

Services available exclusively at the counter (Zone 34):

- VAT refund procedures

- Ticket changes

- Payment for excess baggage

- Check-in of oversized baggage or pets

- Upgrades

Notice:

If you need to complete VAT refund procedures or similar services, please first print your baggage tag at a self-check-in machine, then proceed to the counter.

For oversized baggage or traveling with pets, please proceed to the designated staffed counter in Zone 34.

Security screening is conducted before passport control in Terminal 3.

Important:

Zippo-style oil lighters are not permitted in either checked baggage or carry-on baggage at this airport.

Please make sure to pack your power banks into the handcarry luggage.

For VAT refund procedures, please proceed to the designated customs counter within the terminal.

You may be required to present purchased goods for inspection during the duty-free check. Please allow sufficient time, as waiting times may be long.

If you are returning to Japan via transit through another country, you must complete customs procedures at the airport from which your Japan-bound flight departs.

In such cases, you may still be asked to present the items for inspection. Please ensure that these items are not placed in your checked baggage for the connecting flight.

Information regarding eligibility and usage of the Lounge can be found on the relevant information pages.