Passengers who have reserved/purchased a domestic flight ticket independently
Please visit the JAL Japan region website (www.jal.co.jp/jp/en) to check, change or cancel (refund) your reservation, change your seat selection, or to issue an e-ticket itinerary or receipt.
*Some functions may not be available due to purchase channels or form of payment.
From Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Norway, Portugal, Russia, Spain, Sweden, Switzerland, The Netherlands and U.K., please refer to JAL office listings.
We will be introducing remote working to the European contact centre. Because of limitation within the remote working environment, it may take longer to answer your call, depending on the content of your inquiry.
We sincerely apologize for the inconvenience and appreciate your understanding.
For airline tickets that cannot be refunded on the website, we have prepared a refund application form. If you have a ticket that cannot be refunded on the website, such as when the flight is cancelled due to flight reduction or bad weather, you can apply for a refund by filling out the refund form below.