From Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Norway, Portugal, Russia, Spain, Sweden, Switzerland, The Netherlands and U.K., please refer to JAL office listings.
We will be introducing remote working to the European contact centre. Because of limitation within the remote working environment, it may take longer to answer your call, depending on the content of your inquiry.
We sincerely apologize for the inconvenience and appreciate your understanding.
Office Hours
Daily 10:00 - 15:30
From other countries, following numbers are also available for international calls.
To customers who wish to receive a refund
For airline tickets that cannot be refunded on the website, we have prepared a refund application form. If you have a ticket that cannot be refunded on the website, such as when the flight is cancelled due to flight reduction or bad weather, you can apply for a refund by filling out the refund form below.
