JAL Group Offices and Contact us in EUROPE and AFRICA, MIDDLE EAST

From Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Norway, Portugal, Spain, Sweden, Switzerland, The Netherlands and U.K., please refer to JAL office listings.

Temporary changes of call centre operating hours in Europe

You may use the following online request forms for your JAL international flight ticket due to the Coronavirus situation.

Refund Request Form

Ticket Validity Extension Form

Office Hours (JAL European Reservations)
Monday to Friday 8:00 - 14:00
Saturday and Sunday 8:00 - 11:00

UK Time

From other countries, following numbers are also available for international calls.

Japanese

+44-20-7660-0349

Non-Japanese

+44-20-7660-0348

JAL Mileage Bank Supporting document submission Point 開く

AUSTRIA

Reservations and Information / JAL Mileage Bank Center

開く

Reservations and Information will be undertaken by European Reservation / JMB Center in London.

(International Ticketing Available)

Japanese Language

Telephone

01-5029-17-777

English / German Language

Telephone

01-5029-18-888

BELGIUM

Reservations and Information / JAL Mileage Bank Center

開く

Reservations and Information will be undertaken by European Reservation / JAL Mileage Bank Center in London.

(International Ticketing Available)

Japanese Language

Telephone

(02)745-4477

English Language

Telephone

(02)745-4400

DENMARK

Reservations and Information / JAL Mileage Bank Center

開く

Reservations and Information will be undertaken by European Reservation / JAL Mileage Bank Center in London.

(International Ticketing Available)

Japanese Language

Telephone

7012-4777

English Language

Telephone

7012-4700

FINLAND

Reservations and Information / JAL Mileage Bank Center

開く

Reservations and Information will be undertaken by European Reservation / JAL Mileage Bank Center in London.

(International Ticketing Available)

Japanese Language

Telephone

020-374777

English Language

Telephone

020-374700

FRANCE

Reservations and Information / JAL Mileage Bank Center

開く

Reservations and Information will be undertaken by European Reservation / JAL Mileage Bank Center in London.

(International Ticketing Available)

Japanese Language

Telephone

0810-747-777

English / French Language

Telephone

0810-747-700

GERMANY

Reservations and Information / JAL Mileage Bank Center

開く

Reservations and Information will be undertaken by European Reservation / JAL Mileage Bank Center in London.

(International Ticketing Available)

Japanese Language

Telephone

069-86798777

English / German Language

Telephone

069-86798700

IRELAND

Offices Information

開く

ITALY

Reservations and Information / JAL Mileage Bank Center

開く

Reservations and Information will be undertaken by European Reservation / JAL Mileage Bank Center in London.

(International Ticketing Available)

Japanese Language

Telephone

8-488-74777

English / Italian Language

Telephone

8-488-74700

NORWAY

Reservations and Information / JAL Mileage Bank Center

開く

Reservations and Information will be undertaken by European Reservation / JAL Mileage Bank Center in London.

(International Ticketing Available)

Japanese Language

Telephone

810-62051

English Language

Telephone

810-62050

PORTUGAL

Reservations and Information / JAL Mileage Bank Center

開く

Reservations and Information will be undertaken by European Reservation / JAL Mileage Bank Center in London.

(International Ticketing Available)

Japanese Language

Telephone

808-202-747

English Language

Telephone

808-202-700

RUSSIA

Offices Information

開く

Moscow (International Ticketing Available)

Address

Bolshaya Gruzinskaya str., 61, Moscow, 123056

Office Hours

09:00-13:00, 14:00-18:00 / ex. Sa.Su.Hol. (Reservations)
09:00-13:00, 14:00-17:30 / ex. Sa.Su.Hol. (Ticketing)

Telephone

<7>(495)234-5930

Vladivostok

Japanese Language

Office Hours

11:00-18:00 (No closing days)

Telephone

8-800-3016825

English Language

Office Hours

10:00-20:00 (No closing days)

Telephone

8-800-1006399

SPAIN

Reservations and Information / JAL Mileage Bank Center

開く

Reservations and Information will be undertaken by European Reservation / JAL Mileage Bank Center in London.

(International Ticketing Available)

Japanese Language

Telephone

901-174-777

English / Spanish Language

Telephone

901-174-770

SWEDEN

Reservations and Information / JAL Mileage Bank Center

開く

Reservations and Information will be undertaken by European Reservation / JAL Mileage Bank Center in London.

(International Ticketing Available)

Japanese Language

Telephone

08-402-8666

English Language

Telephone

08-402-8600

SWITZERLAND

Reservations and Information / JAL Mileage Bank Center

開く

Reservations and Information will be undertaken by European Reservation / JAL Mileage Bank Center in London.

(International Ticketing Available)

Japanese Language

Telephone

0844-888-777

English / German Language

Telephone

0844-888-700

English / French Language

Telephone

0844-888-747

THE NETHERLANDS

Reservations and Information / JAL Mileage Bank Center

開く

Reservations and Information will be undertaken by European Reservation / JAL Mileage Bank Center in London.

(International Ticketing Available)

Japanese Language

Telephone

0205-829-477

English Language

Telephone

0205-829-488

U.K.

Reservations and Information / JAL Mileage Bank Center

開く

Reservations and Information will be undertaken by European Reservation / JAL Mileage Bank Center in London.

(International Ticketing Available)

Japanese Language

Telephone

0344-8-569-777

English Language

Telephone

0344-8-569-778

U.A.E

Offices Information

開く

JAL Group Offices and Contact Us