FRANKFURT
FRANKFURT AIRPORTFlights operated by JAL depart from and arrive at Terminal 2.
Updated: 2025/10/14
Notices
The new Entry/Exit System (EES) will start operations on 12 October 2025.
European countries using the EES will introduce the system gradually at their external borders.
This means that data collection will be gradually introduced at border crossing points with full implementation by 10 April 2026.
Please refer to the EU website for more details.
Arrival
Arrival flow
-
1
Immigration
-
2
Baggage Claim
-
3
Customs
Layout
Key to symbols
Arrival
Departure
Connection
Security Zone
Public Zone
Security Zone (no use)
Stairs/
Escalator
Toilets
Bus
Currency Exchange
Elevator
Taxi
Information
Train
Parking
Flights operated by JAL will arrive at Terminal 2.
Terminal 2
Arrival regulations
Quarantine
There is no quarantine check.
Immigration
Documents required for entry
| Required documents | Description |
|---|---|
| VISA | Japanese passport holders are permitted to enter the country without a visa provided that the duration of stay is no longer than 3 months. |
| Passport | Germany and other Schengen Zone countries require visitors to hold a passport that has at least 3 months' validity from the date of departure. |
| A return flight ticket or e-ticket | Please bring it. |
Customs
Duty-free applies to tobacco and alcohol purchases by passengers aged 17 and above, and coffee purchases by passengers aged 15 and above.
If your goods are not in excess of the duty-free limit, please proceed to the green customs lane. Otherwise, please proceed through the red customs lane and make a verbal declaration of the goods you are bringing in.
Pets
Prior reservation is necessary if you wish to bring your pet, as the transportation environment within the aircraft needs to be prepared.
Inquiriy - JAL International Reservation and Information
Please also be sure to check with the embassy or quarantine station at your destination for animal quarantine information such as import restrictions and required documentation.
Departure
Departure flow
-
1
Check-in
-
2
Immigration
-
3
Security check
Layout
Key to symbols
- Arrival
- Departure
- Connection
- Security Zone
- Public Zone
- Security Zone (no use)
- Stairs/
Escalator - Toilets
- Bus
- Currency Exchange
- Elevator
- Taxi
- Information
- Train
- Parking
Flights operated by JAL will depart from Terminal 2.
Terminal 2
Departure regulations
Check-in
・Check-in is available at counters 817 to 818 in Terminal 2, Hall D.
・Counter check-in begins 3 hours and 40 minutes before the scheduled departure time.
Until then, staffed counters are closed, so please use the self-check-in machines and Self Baggage Drop.
・Self Baggage Drop is available from 19 hours up to 45 minutes before the scheduled departure time.
Please use this in conjunction with online check-in and Self Service Check-in Kiosk.
・The following procedures are only available at the counters.
If you require any of these services, please be sure to visit counter 817 or 818:
- VAT refund procedures
- Ticket changes
- Payment for excess baggage
- Checking in oversized baggage or pets
- Upgrades
・If you need to complete VAT refund procedures or similar services,
please first print your baggage tag at the self-check-in machine, then proceed to the counter.
Immigration
| Documents required for departure |
|
|---|
Security check
A security check is carried out after passport control in Terminal 2.
- *Please note that Zippo-type oil lighters are not accepted in checked baggage or carry-on baggage at this airport.
Customs
- *You may be asked to present the goods for inspection during the duty-free check. There can sometimes be a long wait, so please ensure that you allow plenty of time.
- *If you are returning to Japan via transfer from another EU country, you will need to carry out customs procedures at the airport from which your Japan-bound flight departs. It is still possible that you may be asked to present the items for inspection, so please ensure that you do not put them in your checked baggage on the connecting flight.
