The paid inflight internet can be used free of charge now.Promotion period:February 1, 2017 to August 31, 2017 (boarding date)
Stay connected on board,a new travel style in the sky.
Enjoy free internet access on our Wi-Fi-equipped
aircraft across Japan.
- *For Nagoya (Chubu) - Okinawa (Naha), Okinawa (Naha) - Miyako / Ishigaki routes, inflight Wi-Fi is available on some flights only. You may check the latest departure and arrival information starting one day prior to departure for the Wi-Fi availability on your flight.
- *Except flights operated by J-AIR/JAC/RAC/HAC flights and international aircrafts.
3 steps only! How to connect to Wi-Fi on board
- Before you fly
- Turn on the Airplane Mode before take-off.Turn on the Airplane Mode before take-off.
- On the plane
-
- step1
Equipped with personal screen Connect to "Japan Airlines" Wi-Fi network.
Without Personal Screen Connect "JAL-WiFi" Wi-Fi network.
- step2
Open your browser and enter jal-wifi.com for URL
- step3
Please enter your email address on portal site and select "CONNECT".
* Design is different on some aircrafts.
- step1
For more details about internet access on domestic flights, please refer to the User Guide.
Equipped with personal screen User Guide (PDF file, approx. 5.2MB)
Without Personal Screen User Guide (PDF file, approx. 1.77MB)
Inflight entertainment with Wi-Fi connection
- Inflight internet access
- Enjoy Web browsing or check e-mail during your flight.
- Flight map
- Check the real-time status of your flight.
- Video
- Free video program streaming is available.
* Design is different on some aircrafts.
Book JAL domestic flight and use the inflight Wi-Fi for free!
Booking for flights departing on/after April 12, 2023
〔Domestic〕About changes in fare scheme
For flights departing on/after April 12, 2023
Search price and book now
Notes
- Services may not be fully available on some aircrafts.
- As inflight Wi-Fi relies on the use of communications satellites, access to the Internet may be lost or unstable in certain flight status and weather conditions.
- Displaying webpages and downloading or uploading data may take more time than you are accustomed to.
It may also be difficult to establish a connection at times of heavy network access by other users.
Japan Airline Receives Award for Best Wi-Fi in Eastern Asia
JAL has won the Best Wi-Fi in Eastern Asia award at the "2022 Passenger Choice Award by APEX*"
held in Dublin, Ireland on June 8, 2022. Passengers from more than one million flights on nearly 600 airlines around the world were given the opportunity to provide anonymous ratings in five categories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi.
JAL has become the most awarded airline for Best Wi-Fi after winning this award four times since the category was created in 2017.
JAL will continue to provide all passengers with high-quality products and services to ensure a comfortable journey.
*APEX (Airline Passenger Experience Association) is the world's largest airline industry association after IATA. The non-profit organization involves airlines, airports and airline-related suppliers around the world.
For inquiry
For questions regarding this service, including technical problem in connectivity, charge, or request for invoice, please contact the number below.
Equipped with personal screen
Panasonic Avionics Customer Support
Contact by e-mail
Toll-free in Japan (Japanese / English)
0120-959-033
- *IP phone is not supported.
For international call (Japanese / English)
+1-213-221-6130
- *Phone charges (if any) will be appled to the caller.
Business Hours
Japanese: 9:00-17:30 JST (except Sat., Sun., public holidays, Year End and new Year Holidays)
English: 24hours
Without Personal Screen
Intelsat Customer Support
Contact by e-mail（Japanese / English)