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What is the difference between Search departure and arrival times and Latest flight news?
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Is it possible to change or refund my flight on the JAL website if my flight is delayed or canceled?
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If the outbound flight is canceled or delayed due to bad weather or natural disasters, or if such disruptions are anticipated, can the return or connecting flights be changed or refunded?
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My reserved flight has been canceled, and I would like to change it, but the desired flight is fully booked.
Is it possible to be on the waiting list for a seat on the day of the flight? -
Please tell me about the validity period of the ticket if the rescheduled flight is also canceled after changing the delayed or canceled reserved flight.
Where can I get the latest info?
When will they decide whether to delay/cancel my flight?
It depends on the circumstances. Sometimes it can happen right before departure time.
Although decisions sometimes have to wait until right before departure due to changing circumstances,we'll do everything we can to announce a decision as early as possible when inclement weather is expected.
Delays and cancellations are posted on the JAL website as soon as they are decided. You can check the latest info on flights starting the day prior using the "Flight Status" search.
We'll notify you as soon as possible of delays, cancellations, and other status changes.
Please download JAL app, register your mobile number and e-mail address in advance to receive notification services.
Find the latest info on delays and cancellations here.
Phone lines can be busy, but you can always find the same info you'd get from the call center on the JAL website.
View airports with flight disruptions
Shows today's flight news and the time of the next update.
Check latest flight status
Search departure/arrival status for flights booked for today, yesterday, and tomorrow.
What can I do with my ticket?
Your ticket gets special treatment.
If a flight disruption is expected, you can change your ticket or get a refund even if the delay/cancellation hasn't been finalized.
No fees
You can change your ticket or get a refund without paying fees when a flight disruption is expected.
Click below to find out if your flight qualifies for a fee waiver.
Note: Flights marked with a ! in "Departures and Arrivals" search results are eligible for a fee waiver.
Postpone up to 30 days
If your flight is expected to be disrupted, you can change to another flight within 30 days of the departure date at no extra charge.
It's easy to do on the JAL website
- Please complete prior to your booked flight’s departure time.
- You are responsible for your own expenses (such as transport and accommodation) incurred due to the disruption.
If your ticket cannot be changed/refunded on the website or you are unable to complete the change/refund before your flight departs, you can still request a change or refund within 30 days of the travel date.
Please contact the JAL Contact Center to submit your request.
- Refunds may take up to one week to process after a request is received.
- Tour tickets are not eligible.Please contact the travel agency where you purchased your ticket.