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What is the difference between a departure/arrival information search and an operation prospect?
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If my reservation is delayed or cancelled, can I make changes or get a refund through the JAL website?
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My booked flight is canceled or delayed (or expected to be). Can I change my reservation or get a refund?
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I want to make a reservation change because my reservation was cancelled, but the flight I want is full. Can I standby on the same day?
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What is the validity period of the ticket if the original flight was delayed or canceled, and the rebooked flight is also canceled?
Where can I get the latest info?
When will they decide whether to delay/cancel my flight?
It depends on the circumstances. Sometimes it can happen right before departure time.
Although decisions sometimes have to wait until right before departure due to changing circumstances,we'll do everything we can to announce a decision as early as possible when inclement weather is expected.
Delays and cancellations are posted on the JAL website as soon as they are decided. You can check the latest info on flights starting the day prior using the "Flight Status" search.
We'll notify you as soon as possible of delays, cancellations, and other status changes.
Please download JAL app, register your mobile number and e-mail address in advance to receive notification services.
Find the latest information on delays and cancellations here.
Phone lines can be busy, but you can always find the same information you'd get from the contact center on the JAL website.
View airports with flight disruptions
Shows today's flight news and the time of the next update.
Check latest flight status
Search departure/arrival status for flights booked for today, yesterday, and tomorrow.
What can I do with my ticket?
Your ticket gets special treatment.
If a flight disruption is expected, you can change your ticket or get a refund even if the delay/cancellation hasn't been finalized.
No fees
You can change your ticket or get a refund without paying fees when a flight disruption is expected.
Click below to find out if your flight qualifies for a fee waiver.
Note: Flights marked with a ! in "Departures and Arrivals" search results are eligible for a fee waiver.
Postpone up to 30 days
If your flight is expected to be disrupted, you can change to another flight within 30 days of the departure date at no extra charge.
It's easy to do on the JAL website
- Please complete prior to your booked flight’s departure time.
- You are responsible for your own expenses (such as transport and accommodation) incurred due to the disruption.
If your ticket cannot be changed/refunded on the website or you are unable to complete the change/refund before your flight departs, you can still request a change or refund within 30 days of the travel date.
Please contact the JAL Contact Center to submit your request.
- Refunds may take up to one week to process after a request is received.
- Tour tickets are not eligible.Please contact the travel agency where you purchased your ticket.
Handling details Open
Criteria for special handling
- Flight cancelled
- Flight departure delayed 30 minutes or more
- Flight diverted or subject to weather alert
- Other conditions as deemed necessary by JAL (e.g. natural disasters)
About flight tickets
Refunds
Unused tickets can be refunded.There is no charge for refunds.
- If you purchased your ticket through a travel agency, please contact the travel agency.
- If the trip has already begun (one or more segments have already been travelled), the cost of the portion already travelled will be deducted from the refund.
- If your eJAL points are valid for less than 6 months after the refund (includes expiring points), the validity period will be extended until the end of the month 6 months after the refund.
Changes
Bookings can be changed without issuing a new ticket.There is no charge for changes.
- Bookings may be changed to flights departing within the validity period of your ticket or within 30 days of the currently booked flight’s scheduled departure date, whichever is longer.
- Bookings with fares that do not normally allow changes, such as Saver and Special Saver, may be changed only once.(If your new flight is also delayed or cancelled, you will be allowed to change your booking again.)
- Changes to another carrier’s flight or another mode of transportation (e.g. Shinkansen train) are allowed only for flights that are delayed or cancelled for reasons within JAL’s control (e.g. mechanical trouble).Please contact the JAL Contact Center for details.
- Only on joint contract carrier (ANA).
Transportation and lodging expenses
For reasons outside JAL’s control (e.g. inclement weather, natural disaster): Customer is responsible.
For reasons within JAL’s control (e.g. mechanical trouble): Customer may be compensated up to a set amount determined by JAL.