How to change your booking when flight disruption is expected due to aircraft maintenance or other reasons within the our control

Check whether your ticket is eligible for change

We deeply apologize to all passengers whose travel plans are affected by the flight delay or cancellation.

Change to other JAL Group flight

  • *Change is permitted ONCE only for fares that do not permit reservation change. (e.g. SAKITOKU, TOKUBIN, etc.)

Making Changes via the JAL Website

You can make changes on the JAL website if you used one of the following fares and payment methods.

  • *If you purchased the ticket through a travel agent, please contact them directly.
Applicable fares
  • Ultra SAKITOKU
  • Super SAKITOKU
  • SAKITOKU Type B
  • SAKITOKU Type A
  • TOKUBIN 21
  • TOKUBIN 7
  • TOKUBIN 3
  • TOKUBIN 1
  • One-Way Fare
  • Child Fare
  • Round-Trip Fare
  • Discount for the Disabled
  • JAL Business KIPPU
  • Shareholder's Saver Fare
  • Care Giver's Saver Fare
  • Special Transit Fare
Forms of payment

Credit card

Cash*1 (Convenience store in Japan, Online transfer, ATM transfer)

e JAL Point, JAL coupon*2

Deadline for making changes

Delay: 20 minutes before booked flight's departure time

Cancellation: End of booked flight's departure date

  • *1Except at JAL Group Domestic Ticketing Counters (City/Airport)
  • *2Except when change includes JAL Coupon refund

Change Booking

Making Changes by Phone or at the Counter

If you are using a fare that does not allow changes via the JAL website or the deadline for changes via the JAL website has passed, please use one of the following methods to make changes before the expiration date.

  • About fare difference (change to JAL Group flight)

    open

Change to non-JAL Group flight

Making Changes via the JAL Website

Applicable fares
  • One-Way Fare
  • Child Fare
  • Round-Trip Fare
  • Discount for the Disabled
  • JAL Business KIPPU
  • Shareholder's Saver Fare
  • Care Giver's Saver Fare
  • Special Transit Fare
  • Remote Island Fare

STEP 1Cancel your flight booking

Cancel only your booking via the JAL website (convert to open).

STEP 2Book a non-JAL Group flight

Please book your flight at other airlines (*1) within the validity.

*1 Only applicable to carriers (ANA) which hold Multilateral Interline Traffic Agreements with JAL.

STEP 3Collect your ticket at JAL airport counter

On departure date
We will endorse your ticket to the airline concerned prior to your new departure.
After you collect the ticket, please complete the boarding procedure at the airline's counter.
As necessary procedures are required at both airlines, please arrive at the airline counters as early as possible.

Cancel Booking

Making Changes by Phone or at the Counter

Applicable fares
  • Ultra SAKITOKU
  • Super SAKITOKU
  • SAKITOKU Type B
  • SAKITOKU Type A
  • TOKUBIN 21
  • TOKUBIN 7
  • TOKUBIN 3
  • TOKUBIN 1
  • Transit Fare 28
  • Transit Fare 7
  • Special Transit Fare

STEP 1Contact us

Please contact JAL call center or domestic ticketing counter (city/airport) for booking cancellation and further assistance for the necessary procedures.

STEP 2Book a non-JAL Group flight

Please book your flight at other airlines (*1) within the validity.

*1 Only applicable to carriers (ANA) which hold Multilateral Interline Traffic Agreements with JAL.

STEP 3Collect your ticket at JAL airport counter

On departure date
We will endorse your ticket to the airline concerned prior to your new departure.
After you collect the ticket, please complete the boarding procedure at the airline's counter.
As necessary procedures are required at both airlines, please arrive at the airline counters as early as possible.

Change to other public transport

If you want to change to other public transport, we will refund the total fare charge of the affected flight sector.
You will need to book or purchase the ticket of other public transport by yourself.

If the fare of your flight ticket is higher

  • if fare of the original flight fare of the public transports...total charges of the flight ticket will be refunded

STEP 1Cancel / refund the original flight

If you bought your ticket with the following fares and forms of payment, please apply refund on JAL website.

Applicable fares
  • Ultra SAKITOKU
  • Super SAKITOKU
  • SAKITOKU Type B
  • SAKITOKU Type A
  • TOKUBIN 21
  • TOKUBIN 7
  • TOKUBIN 3
  • TOKUBIN 1
  • Transit Fare 28
  • Transit Fare 7
  • Special Transit Fare
  • One-Way Fare
  • Child Fare
  • Round-Trip Fare
  • Discount for the Disabled
  • JAL Business KIPPU
  • Shareholder's Saver Fare
  • Care Giver's Saver Fare
Forms of payment*1
  • Credit card
  • e JAL Point
Time limit for online cancellation/refund

Within 2 days from the original departure date (of the last flight sector)

*1 If you purchased the ticket through a travel agent, please contact them directly disregarding the fare types.

If the fare and form of payment of your ticket are not listed above, please contact JAL Domestic Reservation and Information Desk.

JAL Domestic Reservation and Information

Apply refund online

STEP 2Arrange other public transport

You will need to book or purchase the ticket of other public transport by yourself.

If the fare of other public transport is higher

  • If fare of the public transports fare of the original flight...We will refund the fare difference

Please contact JAL call center or domestic ticketing counter (city/airport) for the refund.

STEP 1Contact us

Please contact JAL call center or domestic ticketing counter (city/airport).

STEP 2Arrange other public transport

You will need to book or purchase the ticket of other public transport by yourself.

STEP 3Apply refund

Please contact us as STEP 1 above for the refund.

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