Reservation change and refund due to flight disruption

You will find on this page how your reservation and ticket will be handled when your flight is expected or has been confirmed a delay or cancellation affected by severe weather conditions or aircraft maintenance reasons.

Basic flow

  • Check the operation status of your flight
    AND the type of your ticket.

    Details

  • If your tickets are eligible for reservation change or refund, you may choose your preferred handling option.

    Details

Check the operation status of your flight

Please search the operation status of your flight at Arrivals & Departures or Flight Delay/Cancellation Information page, and check if an asterisk (*) mark is shown for your flight.

If asterisk (*) mark is shown for your flight, you can request to change or refund your ticket.

We will not charge any handling fees for the change or refund.

You are required to complete the change or refund by the time provided below, and provide your authentication code (such as JMB membership number, Reservation Number or credit card number), or e-ticket itinerary/receipt for the change or refund.

Check the type of your ticket

Handlings vary depending on the ticket type. Please select the type of your ticket and see the details.

Domestic flight tickets

  • Tickets redeemed (paid) with JMB miles

    Show

    If your ticket was redeemed with JMB miles or purchased on JMB Companion Fare, please see the procedures below.

  • International flight tickets with domestic flight sectors, Japan Explorer Pass and
    oneworld Visit Japan tickets

    Show

    If your domestic flight sectors are part of an international flight ticket, or you are holding a Japan Explorer Pass ticket or oneworld Visit Japan ticket, please contact us for reservation change or refund.

  • Tickets purchased through a tour operator or travel agent (not JAL website)

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    If you purchased the tickets through a tour operator, travel agent or on another travel site, please contact them directly.

    You may also change to other alternative JAL flight departing within 3 days (including the rebooking date) on JAL website.
    Select the "Rebook" button below to proceed to the domestic flight reservation page, specify "One-Way Fare" in "Fare option" and rebook an alternative flight of the same flight sector and class of service as your original ticket. Take note of the Flight Number and the 6-digit Reservation Number displayed on the Booking Completed page (Please do not purchase the ticket). Call us or approach to the airport counter on the departure day for further procedures.

    open in new windowRebook

Ticket handling

Ticket validity

Change to alternative flight or refund must be completed within the time limits below.

Fare rules Change must be made by* Refund must be made by
Reservation change is permitted
  • Ticket validity, or
    original departure date + 30 days
  • whichever comes later
  • Ticket validity + 10 days, or
    original departure date + 40 days
  • whichever comes later
Reservation change is NOT permitted original departure date + 30 days original departure date + 40 days
  • *Please board your flight within the same period.

Ticket validity of each fare

Reservation change and refund

You may select your preferred option according to the status of your flight. Handlings differ depending on the reason for the flight disruption.

Notice

After November 16, 2017, following handling will be applied.

  • Change is permitted ONCE only for fares that do not permit reservation change. (e.g. SAKITOKU, TOKUBIN, etc.)
    • *If change was made once before November 15, no further change is permitted after November 16.
  • No limit to the times of change for fares that permit reservation change (e.g. One-Way Fare, Round-Trip Fare, etc.)
    • *However, for the second-time change or afterward, if the departure day is changed from regular to peak season, fare difference will be charged.

For passengers holding domestic ticket issued before November 15, 2017

If any of the followings applied to you, please contact JAL call center (Domestic Reservation and Information) for the change or refund.

  • You have ever changed your ticket before November 15, 2017 due to flight disruption.
    • *Please note Refund Charge and Cancellation Charge will apply to online refund on JAL website.
  • One flight sector of the your Round-Trip Fare/JAL Business KIPPU/JMB Companion Fare tickets (fares requiring at least 2 sectors for ticketing) has been refunded.

open in new windowJAL Domestic Reservation and Information

Flight disruption affected by bad weather, disaster or other events beyond our control

Flight cancellation

Weather condition under investigation

Departure delayed over 30 minutes

Diverted flight

You are responsible for your own expenses (such as transport and accommodation) incurred due to the disruption.

Flight disruption due to aircraft maintenance or other reasons within the our control

Flight cancellation

Departure delayed over 30 minutes

We will provide compensation, within the levels determined by Japan Airlines, for your expenses (such as transport and accommodation) incurred due to the disruption.

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