Traveling with Babies or Small Children, Children Traveling alone, Expectant ｍothers and Elderly customers

Traveling with Babies or Small Children

Assistance service for passengers traveling with children between 8 days and 2 years old.

Expectant mothers

Expectant ｍother assistance service for mothers-to-be.

Children Traveling Alone

Children traveling alone assistance service for unaccompanied children age 6-7 (up to age 11 upon request).

Elderly Customers

Elderly cusotmer assistance service for our senior passengers.

Above services are for domestic flights only.
Please note that in some cases, due to airport facilities, aircrafts, operating airlines, services are not available.

Important

To prevent the spread of the Coronavirus infection, our business hours will be changed from April 11, 2020.
Please refer to the following page for the affected office and its latest business hours.
We apologize for the inconvenience and appreciate your understanding.

Change of business hours

Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant ｍothers and Elderly customers

Toll-free / Inside Japan only

0120-25-0001

Available hours : 8:00 a.m. to 8:00 p.m. (open 365 days a year)（on/before January 13, 2027）

Available hours : 9:30 a.m. to 6:00 p.m. (open 365 days a year)（on/after January 14, 2027）

Not toll free: 03-4330-2525*

The content of conversation with the customer may be recorded or monitored to ensure quality service.

Information for passengers with disabilities

Special Assistance

JAL offers a full range of services to help passengers with physical disabilities and those who are sick or injured.

_{*The photo was taken on 10 / 2018 and is different from the current uniform design.}