Regarding high volume at JAL contact center and Frequently Asked Questions (Last Updated April 9, 2024)

Thank you for flying with Japan Airlines.

Contact center congestion (phone calls and e-mail)

We are also receiving an increasing number of inquiries by e-mail, and it may take several days to reply.

We sincerely apologize for any inconvenience this may cause and ask for your kind understanding on this matter.

Please note that the following may resolve your question.

Please check out the latest information on international flight plans below.

April 9, 2024

Japan Airlines