Regarding high volume at JAL contact center and Frequently Asked Questions (Last Updated August 18, 2026)
Thank you for flying with Japan Airlines.
Large Customer Inquiries Volume
The JAL Contact Center is receiving a large amount of inquiries with the announcement of the summer flight schedule.
Therefore, the lines may be congested, and it may be difficult to reach us by phone or chat.
We sincerely apologize for the inconvenience this may cause.
Please note that the following services may help solve your questions.
- FAQ (Japan)
Regardig to the issuance of the Domestic flight schedule（October 25, 2026 - March 27, 2027)
Passengers whose reservations have been changed will be notified by e-mail or other means in due course.
Please check your reservation details and complete the procedures prior to departure. For details on the procedure, please see below.
To customers who want to make changes or refunds Open
To customers who want to have receipts and boarding certificates issued Open
August 18, 2026
Japan Airlines