Regarding high call volume at JAL call center and the change of business hours affected by COVID-19 (Last Updated September 10, 2021)

Thank you for flying with Japan Airlines.

In response to basic policy announced by the Coronavirus Response Headquarters of government of Japan, please follow additional special handling on JAL domestic tickets.


Therefore, JAL contact is currently crowded and it is difficult to connect.

In addition, to prevent the spread of the Coronavirus infection, we are changing our business hours at the some contact points. 

The JAL Group will introduce telework at some contact center. It makes new measures to prevent the spread of COVID-19 and improve the situation that it is difficult to get through on the phone during the disasters. Because of limitation in the telework environment, it may take some time to answer depending on the content of your inquiry.

We sincerely apologize for the inconvenience and appreciate your understanding.

Change of business hours

The following contact points will change their business hours.

We will keep you informed on this web page if there are any further updates.

Domestic Reservation & Information

Change of business hours

〔From April 28, 2021 (Wednesday)〕 8:00 AM to 8:00 PM (Open 365 days a year)

  • JAL Reservation & Information
  • Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly cusotmers
  • Dedicated Reservation Desk for most frequent flyers

International Reservation & Information

International Reservations and  Information are business as usual.

8:00 AM to 7:00 PM (Open 365 days a year)

JAL Plaza Yurakucho Ticketing Office

Change of business hours

〔From April 28, 2021 (Wednesday)〕  10:00 a.m. - 5:00 p.m. (Weekday/Weekends)

  • Temporarily, JAL PLAZA will be open half day on November 7, 2021 due to power outage of the Yurakucho Denki Building. (1:00 p.m. - 5:00 p.m.)

Other call centers rather than above may have changed business hours. Please check with the respective call center for more details.

If you would like to change or refund your Flight ticket due to COVID-19 situation

You may proceed ticket refund through JAL Website. 

September 10, 2021

Japan Airlines