Thank you for flying with Japan Airlines.
In response to basic policy announced by the Coronavirus Response Headquarters of government of Japan, please follow additional special handling on JAL domestic tickets.
Therefore, JAL contact is currently crowded and it is difficult to connect.
In addition, to prevent the spread of the Coronavirus infection, we are changing our business hours at the some contact points.
The JAL Group will introduce telework at some contact center. It makes new measures to prevent the spread of COVID-19 and improve the situation that it is difficult to get through on the phone during the disasters. Because of limitation in the telework environment, it may take some time to answer depending on the content of your inquiry.
We sincerely apologize for the inconvenience and appreciate your understanding.
The following contact points will change their business hours.
We will keep you informed on this web page if there are any further updates.
〔Until April 27, 2021 (Tuesday)〕 7:00 AM to 8:00 PM (Open 365 days a year)
〔From April 28, 2021 (Wednesday)〕 8:00 AM to 8:00 PM (Open 365 days a year)
International Reservations and Information are business as usual.
〔Until April 27, 2021 (Tuesday)〕 10:00 AM to 6:00 PM (Mon-Fri), 10:00 AM to 5:30 PM (Sat/Sun/Holiday)
〔From April 28, 2021 (Wednesday)〕 10:00 AM to 5:00 PM (Weekday/Weekends)
Other call centers rather than above may have changed business hours. Please check with the respective call center for more details.
You may proceed ticket refund through JAL Website.
April 26, 2021