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I cannot select a seat on the JAL website. Why is that?
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I purchased my ticket from a travel agency. Can I select a seat on the JAL website?
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If I board a flight with a companion who has booked separately, can the seats be assigned next to each other on the website?
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I have purchased a ticket but couldn't select a seat. Can I still board my flight?
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The flight is operated by JAL aircraft and crew, but is booked under other airline's flight number. Can I select a seat at JAL?
Advance Seat Selection (international flights)
Key features of seat selection
Book early and get the seat of your choice
With JAL, you can select your seat at the same time you book your flight.
Use seat maps to look for flights on the JAL website
When you book on the JAL website, you can view seat maps to help you choose a flight.
Available any time on the JAL website
You can select or change your seat on the JAL website at any time between booking confirmation and check-in.
Online Check-in makes things even easier
With Online Check-in, you can select your seat and get your boarding pass all in one easy process.
- Available starting 24 hours before your flight’s departure time.
Get more comfort using the Paid Advance Seat Selection service
The Paid Advance Seat Selection service lets you choose extra legroom seats in Economy Class for a more comfortable travel experience.
What if I can’t select a seat?
The range of seats you can select varies depending on your fare type, how many miles you use, and where you purchased your ticket. Because the number of seats available for selection is limited, you may not be able to select the seat of your choice.
If the seat of your choice is unavailable or there are no seats available for you to select, please check seat availability again when there are 72 hours or less remaining until your flight’s departure.
- Additional seats may not become available for certain fare types and under certain conditions.
72 hours prior to your flight’s departure time
24 hours prior to your flight’s departure time
From 24 hours to 60 minutes to the departure.
Eligibility
Eligible Routes
All flights operated by JAL
- Please see below for information on seat selection on non-JAL flights and codeshare flights operated by other airlines.
Eligible Class
- First Class
- Business Class
- Premium Economy Class
- Economy Class*
- Class J and Economy Class* seats on domestic flights when traveling on an international ticket
- Not available for booking class "Z" tickets originating in Japan, except on flights to/from Hawaii and Guam.
Not available for booking class "G" tickets.
Eligible Fares
- Normal fares
- Individual discount fares
- Award tickets
- Individual inclusive tour fares
Restrictions on seat availability
When traveling on an individual discount fare
Seat availability is limited to the rear of the aircraft in the following cases:
- Traveling to/from Honolulu/Kona/Guam on a booking class "L/V/S" ticket
- Traveling on a booking class "Q/N/O/Z" ticket
When traveling on an award ticket
The range of seats you can select depends on how many miles you use.
When flying with other carriers or on codeshare flights
- The operating airline determines the range of seats available for selection.
- When selecting seats on the JAL website, the seat map provided by the operating airline's system will automatically be displayed.
- On some airlines, seat selection is limited to requests for window or aisle seats.
- Please see below for information on seat selection rules for JAL’s codeshare partners.
- To select or purchase paid seats on non-JAL flights and codeshare flights operated by other airlines, please contact the operating airline directly.
- If there is a change in your selected seat’s number, the change may not be reflected on the JAL website.
- Actual seat positions may vary from those shown on the seat map. Please contact the operating airline for details.