If you forget to bring your ticket (including any item for verifying your right to board the flight) to the airport but remember where it is, please proceed with the following steps.
You are requried to purchase a replacement ticket* at the airport on the date of your flight.
Tickets can be purchased at any JAL Group domestic ticketing counter.
Eligible fares for flights departing April 11, 2023 and earlier include One-Way Fare, Child Fare, and Discount for the Disabled.
Eligible fares for flights departing April 12, 2023 and later include Flex, Flex Child, and Flex Customer with Disabilities.
We will issue a certificate for your duplicated ticket purchase. It will be required for the ticket refund afterward. Please retain it safely.
Please board your flight with the replacement ticket.
As we will regard you as having boarded the flight with the original (left behind) ticket, the amount paid for the replacement ticket willl be refunded. However, should the fare for the replacement ticket differ from that of the original ticket or should you board a flight not covered by the original ticket, the amount paid for the original ticket will be refunded instead (Refunds will be subject to applicable Refund Charge and Cancellation Charge).
|Where to apply a refund||JAL Group domestic ticketing counter (city/airport)
JAL call center (JAL Domestic Reservation and Information)
Ticket refund is accepted no later than 30 days after the ticket validity expired.
|Necessary information for refund||
|Refund Charge||¥440 per ticket (free of charge beginning with flights departing April 12, 2023)|