JAL Smile Support Service

JAL offers warm, friendly services to help babies and their adult caregivers, expectant mothers, children traveling solo, and seniors have a worry-free journey.

  • Above services are for domestic flights only, except for Priority Guest Support Service.
  • Please note that in some cases, due to airport facilities, aircrafts, operating airlines, services are not available.

Smile Support Desk

Toll-free / Inside Japan only
営業時間: 7:00 a.m. to 8:00 p.m. (open 365 days a year)
Tokyo : 03-4330-2525* Sapporo : 011-242-2525* Osaka : 06-4799-2525* Fukuoka : 092-261-2525*
  • The content of conversation with the customer may be recorded or monitored to ensure quality service.

Information for passengers with disabilities