Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers

  • Above services are for domestic flights only.
  • Please note that in some cases, due to airport facilities, aircrafts, operating airlines, services are not available.

Important

To prevent the spread of the Coronavirus infection, our business hours will be changed from April 11, 2020.
Please refer to the following page for the affected office and its latest business hours.
We apologize for the inconvenience and appreciate your understanding.

Special Assistance Desk for Traveling with Babies or Small Children, Children Traveling alone, Expectant mothers and Elderly customers

Toll-free / Inside Japan only
0120-25-0001
営業時間: 7:00 a.m. to 8:00 p.m. (open 365 days a year)
Tokyo : 03-4330-2525* Sapporo : 011-242-2525* Osaka : 06-4799-2525* Fukuoka : 092-261-2525*
  • The content of conversation with the customer may be recorded or monitored to ensure quality service.

Information for passengers with disabilities