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JAL Smile Support Service

JAL offers warm, friendly services to help babies and their adult caregivers, expectant mothers, children traveling solo, and seniors have a worry-free journey.

Passengers with babies

Baby travel support service for passengers traveling with children between 8 days and 2 years old.

Expectant mothers

Expectant mother travel support service for mothers-to-be.

Kids traveling solo

Kids travel support service for unaccompanied children age 6-7 (up to age 11 upon request).

Seniors

Senior citizen travel support service for our senior passengers.
  • Above services are for domestic flights only, except for Priority Guest Support Service.
  • Please note that in some cases, due to airport facilities, aircrafts, operating airlines, services are not available.

Smile Support Desk

Toll-free / Inside Japan only
0120-25-0001
営業時間： 7:00 a.m. to 8:00 p.m. (open 365 days a year)
Tokyo : 03-4330-2525* Sapporo : 011-242-2525* Osaka : 06-4799-2525* Fukuoka : 092-261-2525*
  • The content of conversation with the customer may be recorded or monitored to ensure quality service.

Information for passengers with disabilities

Priority Guest Support Service

JAL offers a full range of services to help passengers with physical disabilities and those who are ill or injured.
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