JAL Smile Support Service
Offering warm hospitality; helping you have a worry-free journey.
Smile Support Desk
0120-25-0001 (toll-free / inside Japan only)
Available hours : 7:00a.m. to 8:00p.m. (open 365 days a year)
- Tokyo : 03-4330-2525*
- Sapporo : 011-242-2525*
- Osaka : 06-4799-2525*
- Fukuoka : 092-261-2525*
- * The content of conversation with the customer may be recorded or monitored to ensure quality service.
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Baby Travel Support Service
Assisting passengers traveling with babies and infants
Expectant Mother Travel Support Service
Assisting pregnant passengers to travel in comfort
Kids Travel Support Service
Assisting children traveling on their own
Senior Citizen Travel Support Service
Assisting elderly passengers
Priority Guest Support ServiceWe are happy to provide various services to assist passengers with disabilities, illness and injuries.
We call these passengers Priority Guest, as we make advance preparations to ensure everything is ready for them.
Reservations and information for physically challenged passengers
0120-747-707* 9:00 – 17:00 (available 365 days)- *The content of conversation with the customer may be recorded or monitored to ensure quality service.
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We (at JAL Group) are happy to provide hearty service to our customers.
Above services are for domestic flights only, except for Priority Guest Support Service.
Please note that in some cases, due to airport facilities, aircrafts, operating airlines, services are not available.