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Airport Guide Osaka International Airport (Itami)

Updated: 2021/4/5

Information

JAL Check-in counter has been renovated from 14th January 2021.
(The new counter will be reopened in 2021 winter.)
The position of counters may change temporary under construction.

If you are traveling during the long holiday season
we recommend the use of public transport to avoid the possible delay by the traffic congestion or shortage of parking lots.

Check-in counter for codeshare flights
Check-in for codeshare flights is available at the operating airlines' check-in counters.
Please note reception time may differ from airlines.

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Terminal Map

Departure

Please pass through the security checkpoint at least 20 minutes prior to the departure, and be at the gate no later than 10 minutes before the departure,or you may not be able to be on board the plane.

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In the 2nd floor departure lobby, there are toilets, (wheelchair accessible), elevators, elevators, (wheelchair accessible), and escalators, and stairs, from the 1st floor. At security, there is a security check (Touch & Go). Once you pass through security, there are toilets, (wheelchair accessible), elevators, elevators, (wheelchair accessible), escalators, stairs, and a JAL Power Station. 
On the 1st floor departure counter, and boarding area, there is the domestic flight check-in center, the JAL Global Club (JGC) counters, the first class counters, the Smile Support counters, the international transfers counters, the AMX check-in counters, automatic check-in, and ticketing machines, travel agent group reception counters, the JAL Express Tag Service, toilets, toilets, (wheelchair accessible), elevators, elevators, (wheelchair accessible), and escalators,Construction Site, and stairs, to the 2nd floor.

Arrival

On the 2nd floor, there are toilets, toilets, (wheelchair accessible), elevators, elevators, (wheelchair accessible), and escalators, and stairs, to the 1st floor. In the 1st floorIn the arrival lobby, there is the baggage claim area, toilets, toilets, (wheelchair accessible), elevators, elevators, (wheelchair accessible), and escalators, and stairs, from the 2nd floor.