FLY ON Services and Benefits - Reservations

FLY ON Services

FLY ON Membership Levels

Service Availability Period

Status benefits are available from the time your status is reflected in the JAL app, the JAL Mileage Bank app, or on My Page, until March 31 two years after your status achievement.

Please note that it takes approximately three to seven days for your status to be updated. When flying with partner airlines, this process may take from one to four weeks or longer.
Service Selection and Diamond Metal benefits will be available starting April of the year following your status achievement.
Please make sure to register your JMB membership number when making a reservation. If your number is not registered, you may not be able to access your status benefits.

oneworld Tier Status

JMB FLY ON members will also receive special services with oneworld alliance airlines.

JMB CRYSTAL	JMB SAPPHIRE	JGC PREMIER	JMB DIAMOND
Ruby	Sapphire	Emerald	Emerald

Learn more about oneworld Tier Status

Learn more about oneworld Tier Status benefits

FLY ON Benefits when Flying on JAL Group Flights

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Reservation Desk

Priority Waitlist

Advance Front Seat Assignment Service

Complimentary extra legroom seat selection on international flights

Domestic Flights Advance Booking Service

Reservation Desk

For inquiries regarding JAL Group flight reservations, mileage services, and status benefits.

For living in Japan	The contact telephone number is under Help & Contacts at the top of My Page.
For living in the Americas, Canada, and Guam	The contact telephone number is under Help & Contacts at the top of My Page.
For living in other countries and regions	Since a dedicated desk is not available, your inquiries will be handled by the JAL Mileage Bank Center in your respective region. Please check the contact number for your area of residence under Help & Contacts at the top of My Page.

Priority Waitlist

When your preferred JAL Group flight is fully booked, you will receive the highest waitlist priority.

Only available when flying on fares eligible for waitlist.
Codeshare flights with Fuji Dream Airlines (domestic flights) are not eligible for priority waitlist.

Learn more

Advance Front Seat Assignment Service

When booking JAL Group flights, you can enjoy priority selection to sit in the front of the aircraft. When selecting your seat, the seat map will display all available options, including the eligible seats in the forward area.

Please note that JMB Crystal members can only use this service on international flights.

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Request period	[Domestic flights] The service is available from the reservation commencement date up to 48 hours before the flight departure time. [International flights] Requests are accepted from the reservation commencement date until 72 hours prior to flight departure. Please note that seat selection requests will also be accepted for any front seats that are still available after the end of the request period.
Notes	Only available when flying on fares eligible for advance front seat assignment. Seat assignment requests will also be accepted for traveling companions flying with you on the same reservation record. Your seat assignment may be adjusted if your JMB FLY ON membership qualification is changed before the departure of a flight using this service. The number of front seats are limited, and may be unavailable for seat selection depending on the type of aircraft used. Not available when flying on codeshare flights operated by other airlines.

Request period

[Domestic flights]
The service is available from the reservation commencement date up to 48 hours before the flight departure time.
[International flights]
Requests are accepted from the reservation commencement date until 72 hours prior to flight departure.

Please note that seat selection requests will also be accepted for any front seats that are still available after the end of the request period.

Notes

Only available when flying on fares eligible for advance front seat assignment.
Seat assignment requests will also be accepted for traveling companions flying with you on the same reservation record.
Your seat assignment may be adjusted if your JMB FLY ON membership qualification is changed before the departure of a flight using this service.
The number of front seats are limited, and may be unavailable for seat selection depending on the type of aircraft used.
Not available when flying on codeshare flights operated by other airlines.

Domestic Flight Seat Selection

International Flight Seat Selection

Complimentary extra legroom seat selection on international flights

When flying in Economy Class on JAL-operated international flights, status members and one accompanying passenger traveling in the same cabin can select seats with extra legroom, such as exit row seats, free of charge.

To secure the complimentary seat selection for an accompanying passenger, please contact the JAL International Reservation and Information Center.

Learn more

Please note that your assigned seat may be canceled or you may be charged a seat selection fee if your membership status changes between the time you book your complimentary seat and your departure date.
Exit row seats are only available to passengers who meet all safety regulations. If you do not meet these requirements, your seat may be changed at the airport on the day of travel.
This fee waiver does not apply to fares that do not permit advance seat selection.
This fee waiver may not apply to inclusive tour fares that do not allow the registration of a JMB membership number.

Domestic Flights Advance Booking Service

You can book JAL Group domestic flight tickets and JAL Domestic Award Tickets via the JAL website prior to the normal booking start date and time.

Learn more

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Important Notes

Only flights flown with JMB mile-accumulating fares are eligible to qualify as flight counts.
FLY ON Status benefits and JAL Global Club benefits cannot be used concurrently. The higher tier benefits will apply.
Please be aware that service details are subject to change without prior notice.
Members must apply for a status card to receive one. Your membership status can also be viewed on JAL Mileage Bank app or JAL app.

Information on Status Card Issuance Applications

Please note that the issuance of physical status cards will discontinue as of the end of January 2027.