Information about requesting a status card
Important notice
You can now display your membership status on the relevant app's home screen.
How to display your membership status on JAL's apps
Status cards are issued only upon request, rather than the previous situation of automatically issuing status cards to qualifying FLY ON status members and JAL Global Club (JGC) members. This change is being made as you can enjoy all of the offered services and benefits by presenting the JAL app screen with your membership status to the relevant staff.
notice
Requests for status cards (valid until March 31, 2024) will be accepted until December 20, 2023.
If you are a FLY ON status member or JAL Global Club member who has qualified for the 2024 or 2025 service year, your request for a status card (valid until March 31, 2025) will be accepted from February 15, 2024 until December 20, 2024.
If you would like to request a FLY ON status card or JGC oneworld Sapphire card. Please make your request from the request screen below.
Eligible members
FLY ON status members and JAL Global Club members who have qualified for the 2024 or 2025 service year
Applicable status cards
Please request a status card for the highest membership status that you have currently qualified for as of the time of submitting your request.
Applicable status cards
JAL Global Club members who hold FLY ON status will be issued a FLY ON status card with the JAL Global Club logo.
Please note that FLY ON status cards without the JAL Global Club logo cannot be issued to JAL Global Club members.
Request period
February 15 (Thursday) - December 20, 2024 (Friday)
Status cards requested during the request period above will be valid until March 31, 2025, regardless of your membership status eligibility period.
Steps to receive a status card
A request for a status card can be submitted when you qualify for a new membership status, need to renew the validity period of your issued status card, or enroll in JAL Global Club in outside of Japan.
Duplicate requests cannot be submitted for status cards* for the same membership status for the same validity period.
- If you have already been issued a status card that is valid until March 31, 2025, you will not be able to submit a request for the same membership status for the same validity period while your current status card remains valid.
STEP1
Qualify for membership status
Your membership status is based on the FLY ON Points collected or number of qualifying flights traveled from January through December of the previous year.
JAL Global Club members who do not hold FLY ON status will receive oneworld Sapphire status on the basis of their JAL Global Club membership.
STEP2
Submit a request from the status card request screen
If you are a FLY ON status member, you will be issued only the status card corresponding to the highest FLY ON status level that you currently have qualified for.
Requests can be submitted after qualifying for membership status or enrolling in JGC.
STEP3
Receive your status card
Estimated status card delivery date
Delivery to an address in Japan: Please allow around one to two weeks.
Delivery to other than Japan: Please allow around one to two months.
Please note that more time will be needed for requests submitted in February and March.
- Depending on postal circumstances in your country/region, delivery may not be possible. If your status card does not arrive after the timeframe indicated above, please contact your local JMB Center.
In the meantime, please use the JAL app or JAL website to display your membership status until your status card arrives. - If you qualify for membership status or enroll in JGC in February or March 2024, it will take about three weeks before you can submit a request.
Situations for submitting a request from this page
Open
Notes
Applicable status cards
- A new request can be submitted when you qualify for a higher membership status or need to renew the validity period of your issued status card. Please make your request from this page each time you wish to be issued a new status card.
- Duplicate requests for status cards cannot be submitted for the same membership status for the same validity period.
If you wish to have your status card reissued, please make your request by phone. - Issued status cards will be valid until March 31 of the following year, regardless of your membership status eligibility period.
Status card delivery address
- Your status card will be sent to your JMB registered address. Requests cannot be accepted if your registered address is incomplete or incorrect. Please check your registered address and update it as needed before submitting your request.
- When you move to a different JMB country/region and report a change of address, please allow around one week for the address change to be reflected to your JMB membership information.
Please note that if you submit a request before your JMB membership information is updated, your status card will be sent to your old address.