Help & Contacts (Mileage)
Here you will find information to help you solve your problems.
Change Location and LanguageNotice
The JAL Chat Support is currently facing problems where messages from our operators are not being delivered.
If you are not receiving replies from our operator, try refreshing your browser to troubleshoot the issue.
Contact us via chat
Click the chatbot icon on the bottom right of the screen to activate our chatbot.
Contact our operator if our chatbot does not have the answer to your inquiries.
Important Notice:
Please refrain from entering your name, membership number, or reservation information before being connected to our operator.
The service may temporarily be unavailable due to system maintenance or other reasons. Please try again later.
Operator hours: Monday - Saturday 9:30 AM - 05:30 PM (Closed on Sundays, public holidays, and New Year holidays)
- For inquiries about the JAL Family Club, we are available on weekdays only.
FAQ
Search by Category
Search by Keyword
Various procedures
Various procedures are available on the website.
Other Contacts for Inquiries
Please contact a JAL contact center for more information. We may take some time to respond to inquiries.