Various JAL contact centers are available depending on the nature of your inquiry.
(toll)
Please follow the voice guidance and select one of the following 3 options to connect to our phone agents.
Please scroll horizontally.
International Reservation and Information (including JMB award ticket, JMB Jetstar Japan (GK) award ticket, baggage, lost and found)
8:00 AM - 7:00 PM, daily
Domestic Reservation and Information (including award ticket, baggage, lost and found)
*Please select "1" (above) if your domestic flight sector is included in an international flight ticket.
8:00 AM - 8:00 PM, daily
JAL Mileage Bank
*You will be required to enter your JMB
membership number and password.
Monday - Saturday 9:30 AM - 5:30 PM (Closed on Sundays, public holidays, and New Year holidays)
It may be busy during 9:30 - 10:30 AM and 4:00 - 5:30 PM. Thank you in advance for your call during off-peak hours.
JAL Group branches and sale agents outside Japan can be found at JAL Group offices information.
Support services to JMB members relocating from Japan to other countries with their families.
Business hours: 9:30 AM - 5:30 PM (Closed on Saturdays, Sundays, public holidays, and New Year holidays)
