Contact us (Mileage)

Various JAL contact centers are available depending on the nature of your inquiry.

Contact JAL

0570-025-121

(toll)

03-6733-3062

(toll)

The content of the conversation will be recorded or monitored to ensure the service quality.

Please follow the voice guidance and select one of the following 3 options to connect to our phone agents.

Please scroll horizontally.

No.1	International Reservation and Information (including JMB award ticket, JMB Jetstar Japan (GK) award ticket, baggage, lost and found) 8:00 AM - 7:00 PM, daily
No.2	Domestic Reservation and Information (including award ticket, baggage, lost and found) *Please select "1" (above) if your domestic flight sector is included in an international flight ticket. 8:00 AM - 8:00 PM, daily
No.3	JAL Mileage Bank *You will be required to enter your JMB membership number and password. Monday - Saturday 9:30 AM - 5:30 PM (Closed on Sundays, public holidays, and New Year holidays) It may be busy during 9:30 - 10:30 AM and 4:00 - 5:30 PM. Thank you in advance for your call during off-peak hours.

No.1

International Reservation and Information
(including JMB award ticket, JMB Jetstar Japan (GK) award ticket, baggage, lost and found)

8:00 AM - 7:00 PM, daily

No.2

Domestic Reservation and Information
(including award ticket, baggage, lost and found)

*Please select "1" (above) if your domestic flight
sector is included in an international flight ticket.

8:00 AM - 8:00 PM, daily

No.3

JAL Mileage Bank

*You will be required to enter your JMB

membership number and password.

Monday - Saturday 9:30 AM - 5:30 PM
(Closed on Sundays, public holidays, and New Year holidays)

It may be busy during 9:30 - 10:30 AM and 4:00 - 5:30 PM.
Thank you in advance for your call during off-peak hours.