Help & Contacts (JAL Mileage Bank (JMB))
Information
Thank you for using JAL Website.
Due to system maintenance, "FAQ", ”Email inquiries”, ”Application form”and "JAL Chat Support" services will be temporarily suspended during the following period:
[Service suspension period]
October 12, 2025 (Sunday) 2:00 a.m. - 2:05 a.m. (Japan Time)
October 11, 2025 (Saturday) 6:00 p.m. - 6:05 p.m. (UK Time)
October 11, 2025 (Saturday) 10:00 a.m. - 10:05 a.m. (U.S. Pacific Time)
Here you will find information to help you solve your problems.
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Contact us via chat
You can contact us through the chat icon in the lower right corner of the screen, and our chatbot or operator will reply to your inquiry.
Operator hours: Monday - Saturday 9:30 AM - 05:30 PM (Closed on Sundays, public holidays, and New Year holidays)
- For inquiries about the JAL Family Club, we are available on weekdays only.
FAQ
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Various procedures
Various procedures are available on the website.
Other Contacts for Inquiries
Please contact a JAL contact center for more information. We may take some time to respond to inquiries.