Help & Contacts (JAL Mileage Bank (JMB))
Here you will find information to help you solve your problems.
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Contact us via chat
You can contact us through the chat icon in the lower right corner of the screen, and our chatbot or operator will reply to your inquiry.
Operator hours: Monday - Saturday 9:30 AM - 05:30 PM (Closed on Sundays, public holidays, and New Year holidays)
- For inquiries about the JAL Family Club, we are available on weekdays only.
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Various procedures
Various procedures are available on the website.
Other Contacts for Inquiries
Please contact a JAL contact center for more information. We may take some time to respond to inquiries.