Help & Contacts (International Flights)
Here you will find information to help you solve your problems.
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Contact us via chat
You can contact us through the chat icon in the lower right corner of the screen, and our chatbot or operator will reply to your inquiry.
Operator hours: 9:00 AM - 6:00 PM
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Various procedures
The following procedures can be completed on the JAL website.
If you are scheduled to travel, please check the relevant immigration requirements on Sherpa (external website).
The following online forms are available for procedures that cannot be completed on our website.
For customers who wish to request a refund Open
For customers who have problems with damaged baggage Open
Other Contacts for Inquiries
Please contact a JAL contact center for more information. We may take some time to respond to inquiries.