Entry restrictions for each country Quarantine Measures With quarantine measures strengthening, entry restrictions have become stricter in many countries. The situation is changing on a daily basis so please check for the latest information in advance.

Before departing Japan

With quarantine measures strengthening, entry restrictions have become stricter in many countries and the situation is changing on a daily basis.

 

There have been reports of passengers not being able to enter a country or denied boarding by other airlines at the connecting airport despite having the travel documents that are usually acceptable for entry. Travelers are advised to check the relevant information from embassies, consulates, and health organizations of the destination country.

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Please check your destination in advance.

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A special framework known as the "Business Track" and "Residence Track" has been implemented to facilitate cross-border business travelers,and the holders of statuses of residence of “Student”, “Dependent” and others, in addition to cross-border business travelers of all countries and regions will be incrementally permitted to enter Japan from October 1, 2020.

Please refer to the Ministry of Foreign Affairs website for more details. 

United States

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Hawaii and Guam

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Canada

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England

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Germany

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France

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Finland

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Australia

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India

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Thailand

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Vietnam

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Philippines

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Singapore

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Indonesia

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Malaysia

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East Asia

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At the airport and on board in Japan

Precautionary measures and requests for our guests

We will inform you of precautionary measures and what we are asking of our guests to help prevent the spread of COVID-19.

Check-in and ticket handling in accordance with entry restrictions

Please note that due to travel restrictions, we may suspend the use of some Web Check-in functions and Self Check-in kiosks on certain routes.

 

Passengers who are faced with immigration restrictions at the departure or arrival airports will be able to change or refund JAL international tickets without charge, regardless of fare rules.

  • If you have purchased a ticket from a third-party, such as a travel agency, please contact them directly.