FAQ (Free Wi-Fi offer on domestic flight)

The service is available for use at any time except during takeoff and landing. The system will also automatically shut down when flying through airspace over countries which have not approved such communications.

Passengers without personal monitors

Available from approximately 5 minutes after takeoff until approximately 5 minutes before landing. Inflight Wi-Fi service will automatically disconnect when the aircraft prepares for landing and descends below 3,000 feet, so please save your work regularly.

Passengers with personal monitors (A350-900, 787-8)

Available from the start of taxiing until arrival at the gate.

Passengers with personal monitors (777-300ER)

Available once the aircraft reaches an altitude of 10,000 feet. Inflight Wi-Fi service will automatically disconnect when the cabin is prepared for landing as the aircraft descends below 10,000 feet, so please save your work regularly.

Passengers with personal monitors (767-300ER, excluding some aircraft)

Available from approximately 5 minutes after takeoff until approximately 5 minutes before landing. Inflight Wi-Fi service will automatically disconnect when the aircraft prepares for landing and descends below 3,000 feet, so please save your work regularly.

Although the JAL Wi-Fi Inflight internet service offers the same security as with any ordinary access point, we recommend that users have the appropriate firewall, anti-virus, and other software installed on their devices.

Use of Inflight wireless LAN services does not affect the aircraft's systems. To ensure aircraft safety, the system has been tested both on the ground and during actual flight, and has been approved by both the U.S. Federal Aviation Administration and by Japan's Ministry of Land, Infrastructure, Transport and Tourism.

As with normal wireless LAN access points, actual connection speeds will vary depending on the number of people using the service.

In addition, since Inflight Wi-Fi communicates via geostationary satellites, it may feel slower than Wi-Fi used on the ground.

Yes. The Internet purchase process uses JavaScript to ensure that your payment is secure. If your device does not support JavaScript, you will not be able to purchase Internet access using that device.

If your device has JavaScript disabled, be sure to enable JavaScript before purchasing Internet access. Learn how to enable JavaScript on some common devices. Cookies should also be enabled on your device. Cookies are small bits of information that are stored on your computer by your web browser.

You cannot use cell phones for voice calls or any voice communication services while inflight.

Videoconferencing or voice communications is not allowed inflight.

To ensure a comfortable experience for everyone, Voice over Internet Protocol (VoIP), Peer-to-Peer (P2P), software updates, cloud services, etc., are not available.

Yes, it is available. However, please note that some content may not be viewable due to server-related reasons.

We use content filtering technology as we deem appropriate to ensure the best possible inflight Internet experience for our passengers.

First, you should confirm that the aircraft and your device are Wi-Fi-enabled, and then try disconnecting and connecting again.

If connection problems persist, we advise contacting your device manufacturer or your company's network administrator for continued support after the flight.

We do not anticipate that this will happen often; however, if you become disconnected, simply re-launch your browser to continue Web browsing.