Lost Your Ticket?

If you lost your domestic flight ticket, you will be required to submit a Lost Ticket Report.
You can obtain it from the travel agent where you bought the ticket or JAL Group domestic ticketing counter (city/airport).

How to refund the ticket

Please scroll horizontally.

  If the original ticket CANNOT be found If the original ticket CAN be found
Necessary information
  • Customer copy of your Lost Ticket Report
  • Certificate for boarding (only if you have continued with your travel)
  • The credit card used for the original payment (if the payment was made by credit card)
  • Customer copy of your Lost Ticket Report
  • Certificate for boarding (only if you have continued with your travel)
  • The credit card used for the original payment (if the payment was made by credit card)
  • The original ticket
Where to apply a refund

JAL Domestic Lost Ticket Desk

JAL Group domestic ticketing counter (city/airport), or travel agent where you bought the ticket

Refund Charge

¥440 per ticket*1
+
¥2,000 investigation charge (¥1,000 for the lost of surchage coupon)

¥440 per ticket*1

* Other charges may apply depending on the fare rules.

Notes A refund will be made ONLY if it can be confirmed that the lost ticket has not been used or refunded.

Please contact us for the ticket refund within the refundable period (applicable refund period of the original ticket + 3 months). Refund will not be eligible if the request is made afterward.

  1. free of charge beginning with flights departing April 12, 2023