If you lost your domestic flight ticket, you will be required to submit a Lost Ticket Report.
You can obtain it from the travel agent where you bought the ticket or JAL Group domestic ticketing counter (city/airport).
Please scroll horizontally.
|If the original ticket CANNOT be found||If the original ticket CAN be found|
|Where to apply a refund||
JAL Domestic Lost Ticket Desk
JAL Group domestic ticketing counter (city/airport), or travel agent where you bought the ticket
¥2,000 investigation charge (¥1,000 for the lost of surchage coupon)
|free of charge
* Other charges may apply depending on the fare rules.
|Notes||A refund will be made ONLY if it can be confirmed that the lost ticket has not been used or refunded.||
Please contact us for the ticket refund within the refundable period (applicable refund period of the original ticket + 3 months). Refund will not be eligible if the request is made afterward.