If you lost your domestic flight ticket, you will be required to submit a Lost Ticket Report.
You can obtain it from the travel agent where you bought the ticket or JAL Group domestic ticketing counter (city/airport).
Please scroll horizontally.
|If the original ticket CANNOT be found
|If the original ticket CAN be found
|Where to apply a refund
JAL Domestic Lost Ticket Desk
JAL Group domestic ticketing counter (city/airport), or travel agent where you bought the ticket
¥2,000 investigation charge (¥1,000 for the lost of surchage coupon)
|free of charge
* Other charges may apply depending on the fare rules.
|A refund will be made ONLY if it can be confirmed that the lost ticket has not been used or refunded.
Please contact us for the ticket refund within the refundable period (applicable refund period of the original ticket + 3 months). Refund will not be eligible if the request is made afterward.