If your flight is suspended or reduction, please check the JAL website to view your new booking details and follow the necessary steps by at least 20 minutes prior to the departure.
On the Manage booking screen, log in as a JMB member or enter your booking information (passenger, departure date, booking number, etc.) to search for your booking.
The booking’s status will be displayed. (If an alternate flight is available, it will also be displayed on this screen)
Please click or tap the "Change" button for the flight you wish to change.
Please select your desired boarding date and segment and then tap "Search."
Please select your desired flight.
Please check to make sure the changes are correct and then tap "Change."
The change is complete.
Please come directly to the airport on the day of your flight. (Please board using the method listed in the boarding instructions.)
If you wish to view boarding methods or cancel and obtain a refund for your bookings, click here to display the Booking details screen again.
If you wish cancel and obtain a refund for your booking, please click or tap "Change or cancel a booking." (Go to step 8)
Please click or tap the "Cancel all bookings" button to start the refund process. (No charges will apply)
The cancellation (refund) process is complete.
Please contact the JAL Contact Center if one of the following situations applies.
For tickets purchased through a travel agency, please contact the travel agency.