Confirming a seat or class change

If your seat number or class of service has changed, please check your new booking details on the JAL website and confirm your seat/class at least 20 minutes prior to your booked flight.


Please contact the JAL Contact Center if one of the following situations applies.

  • You wish to cancel your booking (obtain a refund) due to a change in class
  • A class change occurred before the ticket was purchased

For tickets purchased through a travel agency, please contact the travel agency.