JAL Group Airlines Domestic Award Tickets

Important information

Effective for requests made on/after September 10, 2019 (Tuesday), reservations for JAL Group Airlines Domestic Award Tickets will be accepted from 9:30 (Japan time), 330 days prior to the date of departure.

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Deadlines for Award Reservations

Award reservations will be accepted from no earlier than 9:30 AM (Japan time) 330 days prior to departure and no later than 1 days prior to the departure date (Japan time).

  • *If your return flight is not yet available for booking, your outbound flight and return flight cannot be booked in the same transaction.
    Please book your round-trip itinerary after reservations are officially accepted for your return flight, or book your outbound flight and return flight separately.
  • *Separate rules and conditions may apply to discount mileage award tickets and other promotions.

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How to Request Awards

How to request JAL Group Airlines Domestic Award Tickets

Your region

To make requests by phone, please contact the JMB Award Reservations Desk/JMB Center below.

JMB Award Reservations Desk/JMB Center

Reminders When Requesting Awards

  • At the time of making the reservation, you must already have in your JMB account the total amount of mileage that is needed for the award.
  • Miles will be deducted and the award ticket issuance process will be started immediately upon completion of the award reservation/request.
  • Waitlisting is not permitted.
  • Award tickets for open itineraries cannot be issued. All flight sectors must be confirmed.
  • Please note that the number of seats for award travel may be limited, or may not be available at the time of reservation commencement.
    Seats may not be available for award use even if available for booking.
  • Once an award redemption has been completed, the number of flight sectors cannot be changed at a later transaction (such as changing from one flight sector to two flight sectors or vice versa).
  • For members in the Japan region who have registered to the JALCARD Family Program, awards redeemed by pooling family mileage may be used by the primary member, the primary member's spouse, the primary member's second-degree relatives, or the spouse of the primary member's brother/sister-in-law. For more details, please refer to the notes on redemption of awards using the JALCARD Family Program.
    notes on redemption of awards using the JALCARD Family Program. (Japanese only)
  • *Separate rules and conditions may apply to discount mileage award tickets and other promotions.
  • *As the following passengers may need special arrangements, please contact the JMB Domestic Award Reservations Desk after completing your booking:
    If you are a member in a region other than Japan, please contact the JMB Center of your membership region.
    opens in new windowJMB Domestic Award Reservations Desk
    opens in new windowJMB Center
    (Please note that in some cases, these passengers may not be able to board due to operating aircraft.)
    • Passengers using Smile Support Services or JAL Priority Guest Support Services
    • Passengers travelling on JAC or RAC flights who will check in large or numerous pieces of baggage
  • *Please note the following if you will be making your request through the JAL website:
    • Miles will be deducted immediately from the account of the logged in member and the award ticket issuance process will be started immediately upon completion of the award reservation/request.
    • Up to four passengers can be booked in one transaction
      (maximum of four adults/children and two accompanying infants).
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