Ticket Refund and Cancellation Charges

List of Fares

Booking changes, cancellations, and refunds initiated by the customer

Information about the procedures for changing and cancelling bookings, as well as refunds.

Changes and refunds when flight schedules are expected to change

Information about what will happen and what to do when there is likely to be a delay or cancellation of the booked flight due to inclement weather, aircraft problems, etc.

Refund Charges

All tickets will be subject to a Refund Charge of ¥430 per flight ticket / flight voucher.

Cancellation Charges

Charges vary by fare, route, time and date of cancellation. Please see the chart below for details.

Fare Cancellation Charges
Cancellation before flight departure Cancellation after flight departure

Fares that permit reservation changes

One-Way Fare, Round-Trip Fare, Shuttle Round-Trip Fare*1, JAL Business KIPPU*1, Care Giver’s Saver Fare, Discount for the Disabled, Special Transit Fare, RAC Round-Trip Fare, Remote Island Fare, Shareholder’s Saver Fare Free of charge Cancellation charge (*b)
Child Fare, Shareholder's Saver Child Fare, Special Transit Child Fare, RAC Round-Trip Child Fare 50% of the cancellation charge (*b)

Class J surcharge

¥500
First Class surcharge ¥4,000

Fares that do not permit reservation changes

Transit Fare 7*1*2 Cancellation charge (*a) Cancellation charge (*b)
TOKUBIN 1/3/7/21 Advance Purchase Fare Cancellation charge (*c)
SAKITOKU Advance Purchase Fare (SAKITOKU Type A/B Advance Purchase Fare, Super SAKITOKU Advance Purchase Fare)*2, Super SAKITOKU Advance Purchase Fare*2, Ultra SAKITOKU Advance Purchase Fare*2, Transit Fare 28*1*2 Approximately 50% of the fare regardless of the date of cancellation
JMB Companion Fare (JMB Member)*1 Approximately 100% of the mileage
(Not refundable)
JMB Companion Fare (travel companions)*1 Approximately 50% of the fare Regardless of the date of cancellation

Cancellation Charge by flight sector (Adult,one-way trip)

Route Category Cancellation Charges
Tokyo Akita B a=¥2,000
b=¥4,000
c=¥1,000
Yamagata
Komatsu
Nagoya
Osaka
Sapporo C a=¥3,000
b=¥6,000
c=¥1,500
Kushiro
Obihiro
Hakodate
Aomori
Misawa
Nanki Shirahama
Okayama
Hiroshima
Yamaguchi Ube
Izumo
Tokushima
Takamatsu
Matsuyama
Kochi
Fukuoka
Kitakyushu
Oita
Nagasaki
Kumamoto
Miyazaki
Kagoshima
Memanbetsu D a=¥4,000
b=¥8,000
c=¥2,000
Asahikawa
Amami Oshima
Naha
Ishigaki
Miyako
Kumejima
Osaka Tajima A a=¥1,000
b=¥2,000
c=¥500
Matsuyama
Oki B a=¥2,000
b=¥4,000
c=¥1,000
Izumo
Fukuoka
Oita
Nagasaki
Kumamoto
Miyazaki
Kagoshima
Hakodate C a=¥3,000
b=¥6,000
c=¥1,500
Aomori
Misawa
Akita
Hanamaki
Yamagata
Sendai
Niigata
Tanegashima
Yakushima
Amami Oshima
Naha
Sapporo D a=¥4,000
b=¥8,000
c=¥2,000
Asahikawa
Ishigaki
 
Route Category Cancellation Charges
Sapporo Hakodate A b=¥2,000
c=¥500
Rishiri B a=¥2,000
b=¥4,000
c=¥1,000
Memanbetsu
Kushiro
Aomori
Misawa
Akita
Hanamaki
Sendai C a=¥3,000
b=¥6,000
c=¥1,500
Yamagata
Niigata
Shizuoka
Matsumoto
Nagoya
Hiroshima D a=¥4,000
b=¥8,000
c=¥2,000
Fukuoka
Hakodate Okushiri A a=¥1,000
b=¥2,000
c=¥500
Misawa
Nagoya Niigata B a=¥2,000
b=¥4,000
c=¥1,000
Izumo
Kochi
Fukuoka
Kitakyushu
Yamagata C a=¥3,000
b=¥6,000
c=¥1,500
Kumamoto
Naha
Fukuoka Amakusa A a=¥1,000
b=¥2,000
c=¥500
Izumo B a=¥2,000
b=¥4,000
c=¥1,000
Tokushima
Matsuyama
Kochi
Miyazaki
Kagoshima
Yakushima
Naha
Shizuoka C a=¥3,000
b=¥6,000
c=¥1,500
Matsumoto
Amami Oshima
Hanamaki D a=¥4,000
b=¥8,000
c=¥2,000
Sendai
Niigata
Kumamoto Amakusa A a=¥1,000
b=¥2,000
c=¥500
 
Route Category Cancellation Charges
Okinawa Yoron A a=¥1,000
b=¥2,000
c=¥500
Kumejima
Miyako
Ishigaki
Amami Oshima B a=¥2,000
b=¥4,000
c=¥1,000
Kita Daito
Minami Daito
Okayama C a=¥3,000
b=¥6,000
c=¥1,500
Yonaguni
Komatsu D a=¥4,000
b=¥8,000
c=¥2,000
Kagoshima Tanegashima A a=¥1,000
b=¥2,000
c=¥500
Yakushima
Matsuyama B a=¥2,000
b=¥4,000
c=¥1,000
Amami Oshima
Tokunoshima
Kikaijima
Shizuoka C a=¥3,000
b=¥6,000
c=¥1,500
Okinoerabu
Yoron
Amami Oshima Kikaijima A a=¥1,000
b=¥2,000
c=¥500
Tokunoshima
Okinoerabu
Yoron B a=¥2,000
b=¥4,000
c=¥1,000
Yoron Okinoerabu A a=¥1,000
b=¥2,000
c=¥500
Minami Daito Kita Daito
Miyako Tarama
Ishigaki Miyako
Yonaguni

Cancellation charge according to the category

Category One-Way Fare (Normal season)
A less than ¥19,600,
Okinawa (Naha) - Ishigaki, Miyako route
B more than ¥19,600, less than ¥31,000,
Tokyo -Yamagata route
C more than ¥31,000, less than ¥44,300
D more than ¥44,300

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Route Category Cancellation Charges
Tokyo Akita B a=¥2,000
b=¥4,000
c=¥1,000
Yamagata
Komatsu
Nagoya
Osaka
Sapporo C a=¥3,000
b=¥6,000
c=¥1,500
Kushiro
Obihiro
Hakodate
Aomori
Misawa
Nanki Shirahama
Okayama
Hiroshima
Yamaguchi Ube
Izumo
Tokushima
Takamatsu
Matsuyama
Kochi
Fukuoka
Kitakyushu
Oita
Nagasaki
Kumamoto
Miyazaki
Kagoshima
Memanbetsu D a=¥4,000
b=¥8,000
c=¥2,000
Asahikawa
Amami Oshima
Naha
Ishigaki
Miyako
Kumejima
Osaka Tajima A a=¥1,000
b=¥2,000
c=¥500
Matsuyama
Matsumoto B a=¥2,000
b=¥4,000
c=¥1,000
Oki
Izumo
Fukuoka
Oita
Nagasaki
Kumamoto
Miyazaki
Kagoshima
Hakodate C a=¥3,000
b=¥6,000
c=¥1,500
Aomori
Misawa
Akita
Hanamaki
Yamagata
Sendai
Niigata
Tanegashima
Yakushima
Amami Oshima
Naha
Sapporo D a=¥4,000
b=¥8,000
c=¥2,000
Memanbetsu
Asahikawa
Ishigaki
 
Route Category Cancellation Charges
Sapporo Hakodate A b=¥2,000
c=¥500
Rishiri B a=¥2,000
b=¥4,000
c=¥1,000
Memanbetsu
Kushiro
Aomori
Misawa
Akita
Hanamaki
Sendai C a=¥3,000
b=¥6,000
c=¥1,500
Yamagata
Niigata
Shizuoka
Matsumoto
Nagoya
Hiroshima D a=¥4,000
b=¥8,000
c=¥2,000
Izumo
Tokushima
Fukuoka
Hakodate Okushiri A a=¥1,000
b=¥2,000
c=¥500
Misawa
Nagoya Niigata B a=¥2,000
b=¥4,000
c=¥1,000
Izumo
Kochi
Fukuoka
Kitakyushu
Yamagata C a=¥3,000
b=¥6,000
c=¥1,500
Kumamoto
Naha
Kushiro D a=¥4,000
b=¥8,000
c=¥2,000
Obihiro
Fukuoka Amakusa A a=¥1,000
b=¥2,000
c=¥500
Izumo B a=¥2,000
b=¥4,000
c=¥1,000
Tokushima
Matsuyama
Kochi
Miyazaki
Kagoshima
Yakushima
Naha
Shizuoka C a=¥3,000
b=¥6,000
c=¥1,500
Matsumoto
Amami Oshima
Hanamaki D a=¥4,000
b=¥8,000
c=¥2,000
Sendai
Niigata
Kumamoto Amakusa A a=¥1,000
b=¥2,000
c=¥500
Okinawa Kumejima A a=¥1,000
b=¥2,000
c=¥500
Okayama C a=¥3,000
b=¥6,000
c=¥1,500
Komatsu D a=¥4,000
b=¥8,000
c=¥2,000
 
Route Category Cancellation Charges
Okinawa Yoron A a=¥1,000
b=¥2,000
c=¥500
Ishigaki
Miyako
Amami Oshima B a=¥2,000
b=¥4,000
c=¥1,000
Minami Daito
Kita Daito
Yonaguni C a=¥3,000
b=¥6,000
c=¥1,500
Izumo Oki A a=¥1,000
b=¥2,000
c=¥500
Kagoshima Tanegashima A a=¥1,000
b=¥2,000
c=¥500
Yakushima
Matsuyama B a=¥2,000
b=¥4,000
c=¥1,000
Amami Oshima
Tokunoshima
Kikaijima
Shizuoka C a=¥3,000
b=¥6,000
c=¥1,500
Okinoerabu
Yoron
Amami Oshima Kikaijima A a=¥1,000
b=¥2,000
c=¥500
Tokunoshima
Okinoerabu
Yoron B a=¥2,000
b=¥4,000
c=¥1,000
Yoron Okinoerabu A a=¥1,000
b=¥2,000
c=¥500
Minami Daito Kita Daito
Miyako Tarama
Ishigaki Miyako
Yonaguni

Cancellation charge according to the category

Category One-Way Fare (Normal season)
A less than ¥19,600,
Okinawa (Naha) - Ishigaki, Miyako route
B more than ¥19,600, less than ¥31,000,
Tokyo -Yamagata route
C more than ¥31,000, less than ¥44,300
D more than ¥44,300

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