Inquiries regarding the HoteLux app and services
By email
japan@hoteluxapp.com
Services and benefits
- The benefits are subject to change or termination without notice.
Hotels
HoteLux
Enjoy all luxurious benefits for free, including complimentary breakfast, hotel credits, room upgrades, and one free night when staying multiple nights.
Please check here for the benefits for each Star Grade Open
How to enjoy the benefit
STEP1 Download the HoteLux app
If you are currently viewing this on a PC, please scan this 2D barcode with your smartphone to access the site.
STEP2 Apply via the app
Apply from the JAL Life Status Program members-only application page within the HoteLux app.
STEP3 Upload an image
On the JAL Life Status Program members-only application page, upload an image* demonstrating your Star Grade.
Your membership status will be reflected in the HoteLux app within around five business days.
(*) Uploading images
- When uploading an image demonstrating your Star Grade, please use a screenshot of your digital membership card (proof of membership) screen displayed on the JAL Mileage Bank app.
- JGC family members should upload the digital membership card screen displayed on the JAL Mileage Bank app (with the JGC logo displayed), regardless of their Star Grade.
How to display your digital membership card (proof of membership) on the JAL Mileage Bank app Open
How to display proof of membership for members living outside Japan Open
Notes
- Status match to Elite or Elite Plus status does not apply after withdrawal from JGC or JALCARD membership.
- The hotel coupon amount is the total amount issued annually by HoteLux, and can only be used when booking specified hotels through the HoteLux app.
- This benefit is subject to change or termination without notice.