Changes to the JAL Mileage Bank log-in process

From July 4, 2024, your 6 digit PIN will no longer be valid. Please update your PIN to a password at your earliest convenience.

Requests to Customers

In October 20, 2021 (Wed), we renewed the authentication system to allow JAL Mileage Bank (JMB) members to use services on the JAL website and app with even more peace of mind. Due to this system renewal the method used to log in will change, so please check the notices below.

Update your registered email address

We have changed our two-factor authentication method. For certain services, we will be sending a one-time password to your registered mobile phone number or email address. Please ensure your information is up to date.

Change your member login password

For added security, the password policy has changed. If you are still using your 6 digit PIN, please update it to a password at your earliest convenience.

  • You will be unable to use your 6 digit PIN from July 4, 2024.

Even if you have already registered your email address, please be sure to check it can still be used by following the link below.


The password policy for logging in to the JAL website and app has changed.

  • From July 4, 2024, your current 6 digit password will expire for everything except use over the telephone, so please be sure to change it to comply with the new policy as soon as possible.
  • You can continue to use the 6 digit password as your telephone password.


For some services, we have introduced two-step authentication using a one-time password.*

  • Your old website password will have expired.
  • One-time passwords are sent from "03-5460-0124*" or "".
    Please check your settings to ensure that you can receive One-time Passwords from "03-5460-0124" and "".
    Please note that the display may differ depending on your mobile phone carrier.

Phone number displayed when sent to docomo, au, and Rakuten devices. When sent to Softbank devices, One-time Passwords are sent from “22471”.

Please scroll horizontally.

Service Details Until October 19, 2021 (Tue) After October 20, 2021 (Wed)
JMB membership number 7 or 9 digit 7 or 9 digit (no change)

6 digit only

* You will not be able to use your current 6 digit password from July 4, 2024, so please be sure to change it to comply with the new policy.

At least eight characters, featuring a combination of two or more of the following: upper-case letters, lower-case letters, numbers, symbols
Two-factor authentication Web Password One-time password
PIN code 6 digit 6 digit (unchanged)